DoorDash - Food Delivery

The worst costumer service in the world I received an order from McDonald’s on 501-503 Elizabeth street Melbourne and what a shambles it was. Not only did they mess up on my order the service was terrible! I ordered through door dash and let me tell you it’s the last time I will be using the app and buying from the store. I had two burgers missing one completely gone and the other was swapped with a quarter pounder when I clearly ordered an Angus burger. also my drink was completely swapped out for a frozen coke and even said on the receipt when I In fact ordered a frozen Fanta Too top it off they then didn’t give us the deserts that i ordered nor was they on the receipt that came attached too the bag when it clearly states it on my door dash receipt. I even waited nearly two hours for cold food that wasn’t even the same as what I ordered Not happy at all after all of this when the mistakes was made i then went too door dash too receive a refund and was pretty much told too F off the two receipts I had didn’t match up but still couldn’t refund me the money that I wasted on this awful McDonald’s. Would never recommend stay away from door dash and 1,000,000 times over avoid this restaurant DISGUSTING DISASTER!!!!!!

Horrible service, completely wrong order with proof of receipt that it’s wrong! No refund, nothing sorted or even care about the customers. Do not recommend this app! The WORSE I EVER EXPERIENCED IN THE WORLD. I have spent on delivery over 14 countries and things does goes wrong sometimes but this is the worse service I ever experienced for food delivery service app. NEVER AGAIN. Share experience everyone so next person won’t be going through this headache and spent over $80 dollar just to going through this stress. Waste of time and horrible company!

Doesn’t accept UK mobile numbers, so can’t use while visiting the USA… 🙄

Kept trying to pay and it never worked, no error messages, nothing . Just wouldn’t complete. Tried to verify number and no code sent but they still blocked my account for 24hrs. Terrible. Needs to work on error messages so at least I know what the problem is.

My order was over an hour late so I texted me dasher asking when the order will arrive ‘whats the eta of my order, the time keeps changing and I think the location is broken’ and he doesn’t reply and then when he arrives he calls me on the phone and starts shouting that I need to respect my drivers and ‘do I think he ate my food’ and ‘I need to learn how to be patient’ and other things and then I come down to get my order and he just exclaims these things at me as I’m trying to get my food off him - I went upstairs and cried plus my food was an hour late so it was cold. I then tried to contact customer support, it took me 20 minutes to get through to a chat agent that was so disinterested and only said I should just leave a bad review and didn’t even want to hear what had happened and just kept saying ‘thanks for contacting door dash’ instead of actually dealing with my problem. DoorDash is awful, would not recommend, I wouldn’t use it again.

Awful service, The order time keeps going up every minute. I wanted a full refund and all they can offer is a store credit. I started a live chat with someone and they were no help what’s so ever. DoorDash needs to get better at communication and delivery timing. The option for premium shipping was unable to click on. Not happy.

I lost >10% of my battery during a single order as it tracked the driver. My iPhone 15 Pro was hot to touch and the app also crashed 4 times during this period. It's otherwise not a bad app, but these issues are fundamental to providing a decent customer experience.

the United Kingdom. This app has been amazing and the pass is worthy every cent

very good and well managed app easy to use

YOU DELIVERED MY FOOD TO THE WRONG ADDRESS DESPITE ME DOUBLE CHECKING WHERE THE FOOD IS GOING TO BECAUSE THIS ISNT THE FIRST TIME YOUVE DONE THIS. ALSO YOUR DRIVERS HARASS YOU IF YOU DONT TIP WELL ENOUGH. SORT IT OUT PLEASE AND PLEASE REFUND ME FOR THE FOOD IVE NOT RECEIVED. ONE STAR