Poor experience . Not happy
Not happy. If they can make any service charge from the customer, then they will definitely make sure to remove it from the app and you must visit the branch. For example: if you want to make a term deposit, you can simply do it one click through the app. And when you want to close it, they will make sure you visit the branch and make a request to get your money back and they say 3-4 working days. That too at times with early closure charges of 100 AED. Really disappointed! I will definitely change my bank