Habio: Routine & Habit Tracker

UPDATE: AWFUL customer service continues. Despite not using the app at all, leaving a review and emailing, I was still charged again. If I could rate this app a 0 I would. I have ADHD and trialled the app. Being forgetful in nature, I forgot to unsubscribe before a £50 payment was automatically taken. This alone wouldn’t have been a problem, but I contacted the Habio team via their website to complain but have heard nothing back. The whole situation feels awfully unfair! Hate this sort of business/subscription model. The fact they haven’t got back to me makes the whole thing feel like a scam and makes me even more reluctant to continue using the app. UPDATE 2: A second payment was taken despite trying to get in touch with them!

Downloaded as sounded interesting. The app is basic, you can find better inspirational quotes on Pinterest. You might as well buy a diary and set a timer as that’s all this app does. Not worth your money. Also be careful I’ve seen a few reviews saying that they’ve been charged for things they didn’t agree to.

Got stung by buying a download without realising as an ‘in app purchase’ which didn’t go through the App Store as I stupidly bought it through an Instagram add. Avoid.

I simply signed up for a trial of this app. I never downloaded it or created an account yet they are still charging £30 per month. You can’t seem to cancel via Apple subscription (a huge red flag) and they do not reply to their emails. They state that it takes 4 business days to reply to an email, it’s now been 8 days I feel they are taking advantage of the exact people they claim to be helping (ADHD/neurodivergent people) I don’t have an income due to disability and I wanted to simply trial an app to help with my burnout. Now I’m being charged for something I’ve not used and no one will get back to me. I have since created an account simply to try cancel, yet still, I’ve had no confirmation that my account t has been cancelled.

I cancelled my subscription but they continue to take money from my account against my wishes. They did not reply to my email so I reported the fraud to my bank. Guess what, today they have taken again £39.99. They are preying on people in a vulnerable state, BEWARE

Scammers! Been taking money from my account for months. Do not sign up.

First of all this app is not worth the money at all, as soon as I saw what it offered I cancelled my trail immediately. However I wouldn’t of been posting this review or really had an issue with it at all if it wasn’t for what happened after. I then tried to skip through to the next next part so I could use the app after signing up for the paid for week trial. I believe just like someone else who has left a review here it is very easy to click through and end up clicking the button for the PDF which I still don’t know what it is because I have no use for it. This charged me $29.99 and as I had already paid for the previous week trial it came straight out of my Apple Pay with no confirmation from me. After this I immediately emailed their support team to say what happened, making sure to not even look at the PDF so they couldn’t say I used it at all. I followed exactly what they said to process the refund for this and after waiting longer more than 4 business days (which is what they say it will take to get back to me), they just bluntly said they don’t do refunds. Honestly never had a worse experience with an app or product ever. If I could give it a minus rating I would. PLEASE STAY AWAY.

This app eats up your money from bank without notification. Very disappointed . I lost over 44 pounds without knowing nothing .

Trial - and could not find how to cancel. Emailed support to cancel. Lots of delay - nothing. Saw still taking my money. More emails - delays and saying no subscription on my email address etc. Lies. Not used since first request - don’t want it. Eventually a response saying have cancelled but cannot refund. Should have been cancelled in November. It’s all trickery. Crooks. I want my money refunded! Will sue if needs be. My requests are all documented.

** update having now looked at your other reviews some spanning months back which you’ve replied to you are more than aware of the problem that customers who subscribe are duped into paying a further 29.99 without authorisation yet you have done nothing to resolve this. For people who have fell victim to this fraud please contact your bank to have the payment reversed due to unauthorised payment I did and got my money back. Paid 9.99 for a 2 week trial subscription from a Facebook ad and on completing the payment another page came up and I was tapping continue and unawares purchased a workbook for 29.99 without having to authorise payment for it again and was only made aware by my bank notification, emailed customer service immediately explaining and asking for a refund they were very unhelpful and took ages to respond telling me it was an in-app purchase and couldn’t be refunded.. I hadn’t downloaded the app I had literally just subscribed, I still haven’t downloaded the workbook which they can see and would never pay for an online workbook as I have severe adhd and this makes reading more than a paragraph very difficult and besides all that it was a trial subscription, why would I pay that amount for a workbook of an app I was trialling!? The app itself is dismal and unhelpful, if you have adhd like myself there are way better free apps out there.. don’t purchase habio!