HP Sprocket

After ios14 not working at all with iPhone X

I put 2 stars because every photo that I am printing is pink.

Excellent

After updating to iOS 13 all problems were fixed! Nice app and easy to use. Works like a charm!

Your team responded amazingly quickly! The new update did the trick! Thanks 5 stars! Previous comment “My sprocket connects but can’t be found. This new update has rendered my Sprocket useless. I hope a new update fixes this problem. Other than that, the sprocket was a good idea.”

It dose not connect with iPhone X

App crashes when editing pictures and applying the live themes.

All the photos that I print comes in pink color and not in the right colors

Unstable app, freezes and shuts down unexpectedly. Used to work fine I guess is the update this time please fix.

My wife received this device as a present, and what a gift it has been for us all. She was so excited to be able to print off her phone. We have spent over four hours trying to get a usable print and have had no success. The 1st 5 prints printed only partial images, some half a photo, others one third with an additional stripe part way through. Three people have tried the setup and print process with unacceptable results. Have consulted HP resources, all automated, impossible to talk to a living person, watched you tube videos, attempts have been made by people from 25 to 64 years old. Attempted to contact customer service even through email with no success. I have used HP Printers for over 30 years and their products and customer support WERE impeccable. How times have changed. Will never buy another HP product