Linksys

I have been buying the Velop system for a long time (i have old and new nodes) and used to be a very very satisfied customer. I even wrote love messages to the corporate Design team back in Asia (after researching them on LinkedIn) praising the incredible app-based setup experience… till about a year ago. Besides the HORRIBLE rebranding that defies the laws of communication design, every interaction with Linksys (part of Belkin???) is now just a disaster: firmware updates brought network instability, ridiculously unaccessible app half of the time, numerous app bugs, poor customer support where i regularly waste a minimum of 2 HOURS with a remote operator to go through the same old protocol crap. What the heck is going on at that company? CX is going down the drain. -from an ex-extatic customer of yours

It could be an awesome app to manage you velop mesh network but it just has to many bugs and it never gets fixed. since more than a year i’m struggling with parental control. you try to stop it to download something or grant the kids some more hours on youtube and you get an unexpected error. please linksys, get this stuff fixed.

On aimerait pouvoir choisir manuellement entre les réseaux 2,4 et 5 ghz

5 nodes. Randomly one or more of them go offline. They connect to each other randomly, then go offline, and the connect to each other in a different way. In the meantime, nothing works. Devices disconnect and end up connecting to whatever node happens to be online (not the closest one, just the first one to be online). HomeHubs end up connecting to the worst possible node, causing all of it to be slow. Dozens of complaints and feedback. Responses from Linksys: zero. I think they do it intentionally?

Chaque mise à jour de leur système, vous êtes bon pour tout redémarrer. L’application est pas extraordinaire et accessoirement lorsqu’on fait un logo comme ça, il faut peut-être penser à changer de business …

Unbrauchbare Software für überteuerte unzuverlässige Geräte - lasst die Finger davon! Wirkliche Netzwerkadministration und Fehlersuche ist nicht möglich, der Neustart eines Nodes dauert mehrere Minuten und erfordert das Mobiltelefon in der Nähe des Nodes - und länger als 2 Wochen lief bei mir noch keiner der 4 Nodes ohne Störung.

Dommage mon application se fige après 30 secondes sur mon iPhone. Je ne peux pas configurer correctement ma borne, il est impossible d envoyer un message depuis l’application pour informer le système de la problématique.

Après plusieurs e-mails avec le support, des appareils fixes continuent de se connecter aux bornes les plus distantes avec un signal faible alors qu'ils disposent de bornes plus proches avec un meilleur signal. Il n'est pas possible de choisir sur quelle borne un appareil doit ou pas se connecter et Linksys ne sait visiblement pas choisir la meilleure borne auquel connecter les appareils. Je déconseille vivement ces produits.

The app has a great UI but it fails to manage the actual network in a decent way. My mesh Linksys network is often down for absolutely no obvious reason (no interference, no apparent no event that might disturb the transmission). It happens randomly. I used to open the app to try and see what it says to me about this but all it says is that it can do nothing since it can't access my routers. Of course... they're down ! That would be nothing if I could get some help. There's a help feature in the app that lets you send a message to the guys from Linksys. I did it half a dozen times, they never got back to me. Never. I guess it works for a lot of people. But if it doesn't, you're on your own and screwed.

Tolles Gerät, dessen eigene Intelligenz durch die einfache, intuitive APP sehr gut unterstützt wird - ein glücklicher Nutzer sagt DANKE