Offline Sync
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Salesforce Field Service
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Top 10 Rankings
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Top 30 Rankings
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Top 100 Rankings
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Description
The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.
Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.
Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.
Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.
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Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.
Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.
Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.
Screenshots
User Rating
4.47 out of 5
750 ratings in Canada
5 star
552
4 star
93
3 star
52
2 star
14
1 star
39
Ratings History
Reviews
Frustrating
Cannot seem to sync unless I force close and re-open. Keeps coming up with error. Takes forever to open fsl status. So much spinning circle
Crashes constantly
My favourite part about this app is having to reinstall it every week because it stops opening work orders. That was sarcasm FYI
Terrible
Worst app we have used.
App keeps crashing
This app has been great for the whole time I’ve used it up until two weeks ago. Now it crashes over and over tried signing out, reinstalling app. Still the same.
Many missing features
Workorder number should be visible on the main page where calls are listed so that when someone mentions a WO number it is easy to find. Also there should be a search function.
Frustrating!
Keep on crashing on iphone and notifications not working with the new iOS Update 2 years after and still as bad as it was if not worse
Support
Does anyone actually look at these reviews.
Garbage
Absolute trash app
User friendly
Excellent app
Store Rankings
Ranking History
Category Rankings
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Category
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Rank
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Top Free
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182
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Top Free
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256
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Top Free
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302
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Top Free
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349
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Top Free
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412
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Keywords
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Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- salesforce.com
- Languages
- Dutch, Norwegian Bokmål, Danish, German, English, Finnish, French, Greek (modern), Hebrew (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Ukrainian, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Chinese, Czech, Turkish, Vietnamese, Swedish
- Recent version
- 250.2.6 (2 weeks ago )
- Released on
- Feb 12, 2017 (7 years ago )
- Also available in
- United States, United Kingdom, Australia, Canada, India, Germany, Japan, Brazil, France, Spain, Mexico, China, Netherlands, New Zealand, Italy, Belgium, Malaysia, Thailand, Colombia, Switzerland, Sweden, United Arab Emirates, Turkey, Denmark, Norway, Ireland, South Korea, South Africa, Romania, Portugal, Poland, Indonesia, Austria, Israel, Singapore, Argentina, Chile, Czechia, Hong Kong, Taiwan, Finland, Vietnam, Philippines, Dominican Republic, Hungary, Saudi Arabia, Greece, Ukraine, Peru, Egypt, Nigeria, Russia, Pakistan, Ecuador, Kuwait, Belarus, Lebanon, Kazakhstan, Algeria, Azerbaijan
- Last updated
- 2 days ago