Salesforce Field Service

Published by: salesforce.com
Downloads
Revenue

Description

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.
Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.
Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.
Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.
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Screenshots

Salesforce Field Service FAQ

  • Is Salesforce Field Service free?

    Yes, Salesforce Field Service is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Salesforce Field Service legit?

    ⚠️ The Salesforce Field Service app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.

    Thanks for the vote

  • How much does Salesforce Field Service cost?

    Salesforce Field Service is free.

  • What is Salesforce Field Service revenue?

    To get estimated revenue of Salesforce Field Service app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

1 out of 5

2 ratings in Kazakhstan

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Ratings History

Salesforce Field Service Reviews

Costa Rica Crisis

John Brasch on

United States

This app is terrible. It inefficient and redundant in its unnecessary line items that are useless and time consuming in the field. The routes created by the AI are inefficient and cost the company in lost time and gasoline expenses. The work orders can not be moved around or modified for contingencies such s as dealing with unauthorized occupants and police matters.

Trash

thorsoph on

United States

This app is burning garbage for towing purposes

This app does not work well for Truck company specially for drivers

E fuente on

United States

Lack of information no Vin number for you to confirm what vehicle you’re towing. No tag number is simply gives you a year sometimes the model and the color the pick up location is the drop off location and the drop off location is the pick up location also to close a call. You have to go through a lot of steps to clear out one call diesel drivers out on the road. Shouldn’t take them more than a few seconds to clear out the call.

Great tool

1Ryser on

United States

I like the field service app to keep track of leads and all the pertinent information needed.

👍

DYMEF on

United States

Makes everything super easy 😎

Garbage

Dishcloth joe on

United States

App is SLOW. Very, very slow. What would normally be a 20-30 minute job is turned into an hour waiting for the different steps to load. Just yesterday I waited 15 minutes for a service report to generate so I could get a signature. Talk about a dip in productivity. I cannot believe my company went to this for service over what we had before. It’s so bad that I’ll be asking future employers if they use this app, and not taking the job if they do.

Terrible on iOS.

Nomad [ on

United States

Doesn’t alert or lags on notifications, location automatically updates way before your actually on location for a call. No options for notifications in IOS. No Watch support for notifications either. If your not constantly checking the app on iPhone you’ll easily miss a call. This is across multiple iPhone and users in my company. App is full of issues, crashing, failure to get location correct, delays in notifications, or doesn’t notify, doesn’t send notifications to watches (Apple garmin amazfit) text for call notes cuts off in view screen. not much support for larger font sizes.

Garbage

Omgg3336775 on

United States

App is garbage I’ve had to redownload this app atleast 100 times because it’ll crash and then never open up again unless you fully delete the app shutting all apps won’t work shutting phone off won’t work imagine making an app that a small crash bricks the whole app

Digital dispatch

Swant Towing on

United States

Would be better if this app was more stream lined. Not the most user friendly. Hopefully you make some upgrades so that the service providers have an easier time navigating the app. We will continue to use with hopes that the app gets some much needed changes.

Bugs galore

Sheltyboi on

United States

I use this app for work and it is the fattest waste of time I’ve ever seen. Rather than just checking in for 5 minutes, it turns into an hour long process because this app can’t seem to do anything correctly. Freezing, deleting information, glitching, crashing, And even just straight up not uploading information that is essential to the job. If you’re a contractor or business who’s thinking of using this trash, look elsewhere and don’t subject your employees to the torment that is this app.

Store Rankings

Ranking History
App Ranking History not available yet
Category Rankings
Chart
Category
Rank
Top Free
391
Top Free
431

Keywords

Salesforce Field Service Competitors

Name
Podium - Small Business Tools
Messaging, Payments, Marketing
Whip Around - DVIR
Inspections, Fleet maintenance
Fleetio Go - Fleet Management
Maintenance, Fuel, Inspections
Enablon Go
Fluix Docs
Get field data in mobile form
SwipeSimple - Point of Sale
Accept Payments Anywhere
Towbook
Ingage Presentations
Interactive Sales Content
Salesforce Maps
Map your Salesforce data!
ServiceChannel Provider
Technician Field Application
Youreka Mobile

Salesforce Field Service Installs

Last 30 days

Salesforce Field Service Revenue

Last 30 days

Salesforce Field Service Revenue and Downloads

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App Info

Category
Business
Publisher
salesforce.com
Languages
Czech, Danish, Dutch, English, Finnish, French, German, Greek (modern), Hebrew (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Spanish, Swedish, Thai, Chinese, Turkish, Ukrainian, Vietnamese
Recent release
252.1.8 (1 month ago )
Released on
Feb 12, 2017 (7 years ago )
Last Updated
12 hours ago
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