Salesforce Field Service - Reviews, Revenue and Downloads - Apple App Store

Description

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.

Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.

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Screenshots

User Rating

4.58 out of 5

1,448 ratings in United Kingdom

5 star

1,078

4 star

212

3 star

108

2 star

1 star

Ratings History

Reviews

Mr. Mantas

Stupid app. When you need to log into it. You need another app to let you to log into it! What is it MI6???????

Field service pin

New update forcing pin entry after every photo. A closure form now takes an additonal 5 minutes with approx 10-15 forms to do a day per person across 300 users this is costing the business time and money. Extremely frustrating the device has a pin and the app has password and pin entry no need for this additional security feature

Dark mode not so good

I like to use my phone in dark mode all day . It is a strange thing but all the text in this app turns to purple in dark mode and one can hardly see it . Something to look into for the developers. Also it needs a way of imputing data in a spreadsheet like format for table like data setts.

Constantly asking for Touch ID

After the latest update the app is constantly asking for Touch ID (or presumably Face ID) with no grace period every time you open the app or go back to it after briefly switching to the Home Screen or another app. Makes it an absolute pain to use if you’ve gone to the map, phone or email app from FSL.

Authentication issue

On latest update every time I switch between apps on my iPad I have to authenticate by fingerprint in order to get back into the app, is this really necessary I’ve already logged in once I shouldn’t have to do it every time

Im furious!

After update I had to set up passcode on my phone in order to use an app ! Code for app is not enough? Non of my other app like banking need passcode on phone in order to work ! This is too much , I should have a freedom of choice if I want additional security or not . Unhappy.

Location tracking nag screen.

It’s unacceptable. If we choose to have tracking disabled we shouldn’t have a nag screen every single time we open the app. Highly Unprofessional of the developers.

Superbly done

Nice and easy to use 👏👏👏

Easy to use

Love it. Very easy to use but wish I could rearrange the order visits to save confusion when I’m out and about.

Better than voyager 1

Need to be able to mark/see primary contact from dispatched info Add ability to alter time of appointment so they can be organised Also link up phone/text from main screen would be useful

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Denmark Business	182
Top Free	Portugal Business	256
Top Free	Greece Business	302
Top Free	Austria Business	349
Top Free	Philippines Business	412

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