ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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User Rating
4.73 out of 5
59 ratings
in Mexico
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Ratings History
Reviews
forces end users to allow being spied
Now it's useless. Service Now wants to FORCE users to allow Service Now to mess with our corporate data for some sort of "analysis" and that CAN'T be rejected in this app. UNINSTALLING IMMEDIATELY Really how can a decision to SPY corporate data is left to end users (support agents) If Service Now wants to WATCH POTENTIALLY SENSITIVE & CONFIDENTIAL INFORMATION, don't even come to support agents to VIOLATE NDA agreements. Go with your customer contact who is the correcto channel for such requests This is not a social network I’m not working with my personal data, but with CORPORATE DATA. I just can’t accept spying requests on behalf my company. I’m not allowed to do so.
Service now
Muy buena versión… apto para iPhones
So good
Just what i needed. Thanks!
Ya bueno
Funciona bien
Mejoró la herramienta
Ya permite un seguimiento puntual de los casos desde apretura hasta cierre
Excelente herramienta!
Interfaz rapida!
Excelente app
Excelente aplicación para desarrollar las vistas hacías los usuarios de soporte
Excelente aplicación
Tal vez mejoraría la imagen y la experiencia con el usuario
Bad
I cannot see all my tickets, it’s connected correctly but i still don’t visibility to my tickets and metrics
