Description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Rome instance or later.

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ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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User Rating

3.95 out of 5

19 ratings in Singapore

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Ratings History

Reviews

Demo on demand

A great tool to have when you are sipping coffee or happen to be sitting beside a Csuite amd you have nothing better to do but to share how and why the world works with Servicenow

Quite dumb actually

Nothing much to use

Not work!

The classic version was working fine. Now it suddenly asked me to down this “agent”. Then I try to use this agent and somehow it always says I need to update to the new version though I can it already updated! Frustrating! Now I have to use my PC to log into the ServiceNow to work.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Norway Business	312
Top Free	Singapore Business	357
Top Free	New Zealand Business	411

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