FARFETCH - Shop Luxury Fashion

I tried

I’m a customer for many years, I didn’t order anything since last year but this year I faced and issue with the return of the sandals. They didn’t accept return because the sole was damaged. I only tried the sandals at home on the tile floor for 10 minutes, never wore them outside. The sole was so poor quality it got small damages while trying at home. And Farfetch used it as excuse to not accept my return. I wrote and called customer service but they keep refusing my return and going to send sandals back to me. I offered to polish the sole and still trying to win this dispute. Never again I order anything from Farfetch, because of this new strict return policy. What are your thoughts on this issue?

Meh

i’m a private client at farfetch. used to be very happy, but recently farfetch has become so unreliable. some merchants is very slow in processing your order, they said 3-5 working days plus the unreliable Fedex (used to be DHL). also the private clients service cannot help at all and only give me some general condition excuses. now on some items it takes 2 weeks until it’s delivered. so sad that now farfetch become this way!!!

Absolutely love the app and business growth over the last few years

Was not able to use my over 60 code. No reason given

High quality designer pieces fast shipping i love Farfetch

OK, I understand this. This is an application that brings stores together. However, you are still responsible for customer relations. Unfortunately, most of the stores work with a second-class shipping company like Fedex because it is cheap. Some of my purchases from Farfetch were lost, stolen or damaged in Fedex. And Farfetch did not accept responsibility in any of them. Even though I paid tens of dollars for fast shipping service, when I wanted to cancel a product that had not arrived for days, the only answer they gave me was "Unfortunately, we cannot do it, because your product is on its way"... Sorry! I think we have an intelligence level problem here. My product did not arrive, it is not clear that it was damaged, fedex blames the sender, the sender does not accept responsibility, farfetch does not even care! In short, do not shop through this application unless you have a hard time. Choose companies that attach importance to customer service and accept responsibility, such as Yoox and Outnet. Although it is very sad to say this, I have to say that every order you make from here has a very high probability of being stolen in some way.

Farfetch exceeds my expectations!! Outstanding customer support and courteous, friendly, amazing staff thank you for always making my shopping experience wonderful.💙

Great options of clothes easy checkout fast shipping