Rentalcars.com - Car hire App

In Kuala Lumpur, there are KLIA1 and KLIA2. But in this app, both terminal has been given code KUL and pin pointed to KLIA1. Both terminal separated far away, not to mention if you have big heavy luggage. Please give code to each terminal, not to Country name.

do not use this app !! I rented a car but my main driver missed the flight because of the first flight delay, I felt this was a mistake from the airline, I as an additional driver who arrived at the car rental counter was rejected and immediately I contacted rentalcars.com explaining this problem, and rentalcars.com stated I have to make a new order that costs more and the first order will be returned, it turns out it's just nonsense, no refunds at all with a variety of reasons that don't make sense and finally I spend a very big money, I do not recommend using this app, more good directly to the vehicle rental company because it has not been charged upfront, for information I have a good record at rentalcars.com, but I don't want to use this app anymore

Very reliable and user friendly 👍

Useful

Good app. Friendly and helpfull

The application is designed for confirmed booking only. Not for cancelation. Good for fixed trip without changes or cancelation

Rentalcars lost my booking so couldn’t send me confirmation email. They had charged me though. They made me create a PDF of the screenshot of my credit card before they’d even try to look for it. Then said they’d respond 5 to 7 days later. My booking was two days away so they told me the best thing to do was book and pay for another car. Customer service is a nightmare. Inept, incompetent and couldn’t care less. Recommend avoiding at all costs

They wouldn’t refund despite a 4 hour wait until a car was available. Avoid, and book direct to mitigate this risk.

I hired a car via Rental cars from OK mobility, if you go onto Trust pilot and read the reviews of OK mobility you will see they are completely scamming people out of deposits - I lost £1000 myself. I don’t believe if Rental cars did some proper investigations Into this they would be promoting business to OK Mob - therefore I will boycott them (Rental cars) until they take action against OK Mob and I suggest you do the same ….

I have used this company for many years. However, due to a program error, I booked and paid for a car on October 11 instead of October 13. Without checking the date, I completed the payment. A minute later, I noticed the mistake and contacted support, who said they couldn’t do anything because there were less than 48 hours left. Why? What is the problem with simply moving the reservation? I am not canceling it; I am asking the company to be customer-oriented and just reschedule it two days later. If necessary, I would have paid extra. However, the manager just kicked me out of the chat, saying he couldn’t do anything. No support whatsoever! I will never use this company again until you learn how to operate properly. You just took all the money with a 100% cancellation penalty. I am a customer; I pay money and expect the company to meet me halfway. What kind of service is this? Just throwing a paying customer who spends thousands of euros a year out of the chat!