United Airlines

Very friendly and accommodating!! Always helpful with a smile!!!

The app is super convenient to have especially if you fly united frequently. You can view your miles, check in, save your TSA & cc info etc. BUT there are some things that could/should be improved to the search function that would help with usability. 1- you can’t seem to filter options & sort at the same time. For some reason it’s one or the other which is inconvenient. Being able to do both helps narrow down options to speed up the search process. 2- there isn’t an option to sort by price. When searching on other sites/apps like Expedia, you’re able to sort by price (low to high) in order to help make your decision if cost is an issue. I’d appreciate this addition as well. This is all assuming the search feature is working. It’s often very finicky in that when you try to sort or filter, it’s says it cannot find options that match your preference despite that not being true. For example, I’ll attempt to limit to nonstop flights but it’ll say none available despite the very 1st option on the unfiltered list being a nonstop flight. This happens quite often with different filter options & can be very frustrating to the point I’ll sometimes go to the web page or Expedia app just to do my initial search.

I used countless passwords that had never been used before and met the requirements. Your system locked me out. 1-star rating for your service

why cant i use my explorer card??? if i new this i would have flown Delta or Southwest im at the point of never flying United again

The app is too slow. 10 seconds are required to load a page.

I fly United often and really love their Polaris class and MileagePlus benefits. While some foreign airlines offer a good flight experience, their online presence leaves much to be desired. United has by far the best app and website experience for traveling.

There is just way too much stuff on the United app. Please streamline it, clean it up, etc. Make it quick and easy for me to check in!

You can’t do anything on this app without it crashing and closing out the app. Literally nothing. You have to start over 10 times before memorizing your selections to get through something faster than it closes out. Amazing how a company this size can’t figure this out… it’s a shame…

So I have to give a credit card for me to check in just in case my personal item won’t fit under the seat. I don’t want to give them my credit card just for that. But there is no way around it. I get it that people are trying to sneak there bags in for free, but I don’t do that.

The app said I had premier access benefits – – but it did not describe what those benefits were. I would like to know.