United Airlines

This is easily the most user-unfriendly app I’ve ever used. It forces you to create a mileage plus account as it’s the only way to log in - the email and phone number options simply don’t work. The app itself is full of warning messages as if you’re doing something wrong. Your boarding pass is hidden and it’s absolutely not obvious where to find it. Once you do, you can’t add it to Wallet as the button isn’t working. Sharing the boarding pass using a link doesn’t work either. Basically, there’s no way to access your boarding pass quickly and painlessly. This app has left me super frustrated and angry.

Stupid app, stupid service

It’s annoying

Confusing baggage allocation information.

Best of the user experience in international travel check-in.

Quick, thorough and simple

App not user friendly. Too rigid.

I can’t pay for anything without a US billing address. Dumb af.

Terrible site doesn’t allow you to pay for checked bags with a credit card if you live outside the US!! Very frustrating 😡

It starts by asking you to log in with either an email address or phone number, but rejects both and insists on your logging with a frequent flyer number - which I don’t have. Once you’ve got through these ridiculous barriers and continued as a guest it is then almost impossible to find ones boarding passes when required - I think this requires about six or seven steps - none of which are intuitive. This is almost certainly the worst such application that I have ever come across.