United Airlines

And global entry not recorded

Passport scan is mandatory, otherwise you have to waste time at the airport. They make no guarantee that they will handle your data safely. It's also mandatory to give phone number and way too much intrusive dafa for no good reason. Also passport check failed multiple times with unactionable errors. Had to restart app and generally the app doesnt feel great with mediocre UX and UI

Die App braucht ewig um zu laden. Den Reisepass zu verifizieren dauert eine halbe Ewigkeit, weil das Fotoprogramm den deutschen Pass nicht erkennt. Durch das Menü durch zu kommen funktioniert eher so nach dem Prinzip trial and Error und am Ende kann man seine Pässe nicht zur Apple wallet hin zu fügen - obwohl es dafür einen Button gibt. Drückt man drauf, passiert einfach nichts. Meilenweit schlechter als die sehr bequeme Lufthansa-App.

Flying with Lufthansa, operated by united, the back and forth check in process is anything but customer-friendly

Passport Scanner does not work properly, for each of our passports it took me at least 3 tries

Every other app I use or used is better than this one. Not intuitive at all, not able to add Boarding pass to wallet, adding address out of the U.S. and so on. Last time flying with united just because of the app.

I couldn’t put in my German billing address for the credit card

Grauenhaftes Check in ohne Hinweise auf metrisches System, Foto von Pässen funktioniert nicht, keine Möglichkeit zurück zu gehen in der App. Einfach schlecht!

App can‘t upload the passports, I just get the message that I shall check in at the airport. This is exactly what I wanted to avoid. Also, ich can not make a seat reservation without check in. I will never fly again with United, because of this trouble. A working Online-Check-In is state of the art at really EVERY small airline since at least 10 years, and here nothing is working. Really disappointing

Very difficult to understand, not self explaining.