Blacklane - Chauffeur Service

The experience was very bad and worrying. My flight was late at night from city to city and I had my booking made prior to my flight. Once I was in the car, we were driving for around an hour before the driver started falling asleep. He was clearly drowsy and we almost crashed into the pier twice. He asked me twice that if I wanted him to stop driving for awhile, which wasn’t part of the deal as it was supposed to be a straight 3-hour drive. I felt unsafe and uncomfortable and it is the first and last experience with Blacklane.

This is my first app review, this is how bad my experience was. I wouldn’t refer my worst enemy to use the service.

When you want a ride with VIP go to black lane

My boss & his family was on tour in Portugal from Saudi Arabia. He liked the service of blacklane. Excellent Chauffeurs, Good Cars/Van & Prompt pickup & drop off timings. Well done BL. Keep it up.

Very professional, efficient, responsive to customer needs and specific requirements.

Invoice shall be available in the app as well Regards

I always use Blacklane services due to their very professional way and some times in a country being there for the first time and doing so will assure you very safe rides even though they are more expensive than local but there’s no price for your safety

Leaving a foreign country, we got a call AFTER our pick up time that he could not drive us to the airport. We had to scramble and barley made our flight.

Same car, same driver, same service, same trip, half the price with Uber or Lyft

Completely unreliable. They don’t send the type of car you book and the driver spoke virtually no English. Spoke to someone at the company and they were SO RUDE and refused to refund me for their mistake when they did not send the type of car I ordered. Awful company!!!