4.89 out of 5
4,382 ratings in United Kingdom
I was double charged for a ride that took place over a week ago. Blacklane told me to speak to my bank, and my bank told me to speak to Blacklane. Blacklane were insistent that they had already refunded me, but my bank said that was not true. The customer support for this app is HORRIFIC. They have no phone number, and only a live chat that doesn’t work properly, and the staff always repeat the same useless information. AVOID AT ALL COSTS.
The website and service are very good but the app is relentlessly crashing…apps are pretty basic so not a good look that they can’t figure that out and I would assume not appealing to newer customers.
They don’t have any moral to look after there drivers they are so much in to just making profit. I feel disgusted by there policy
App crashed in December. Now mid-March and they haven't bothered to fix it. Find another supplier.
Just amazing. Charming, on time, professional. Communication beyond brilliant. Thank you :)
A fraudulent and lying company
Excellent service . Very professional , both drivers & vehicles. Easy to book , communication is great , all on time - seamless . Thank you so so much , made a great holiday even better
This was our first time using Blacklane. The driver arrived on time to pick us up and got us to the airport on time. We will use them again.
Unless I’ve missed it, the app would be more user friendly if you could add a booking that has been made by a travel company on your behalf, similar to the majority of hotel groups.
We’ll done blacklane and the driver, nice car and quality service from door to airport . Thanks P&S
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Chart
|
Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
39
|
|
Top Free
|
|
137
|
|
Top Free
|
|
149
|
|
Top Free
|
|
159
|
|
Top Free
|
|
161
|
| Name | Reviews | Recent release | |
|---|---|---|---|
Curb - Request & Pay for Taxis
Low-cost, on-demand rides
|
65
|
1 month ago | |
Wheely
Personal chauffeur service
|
28
|
7 hours ago | |
XO - Book a Private Jet
Fly Beyond
|
40
|
1 week ago | |
Addison Lee: Taxis & Couriers
Cars, Couriers & Black Taxis
|
110
|
2 weeks ago | |
Arro - Taxi App
Now with Upfront Flat Pricing
|
11
|
9 months ago | |
Alto
On-demand rides, reimagined
|
1
|
3 weeks ago | |
Four Seasons
Luxury Hotels and Resorts
|
10
|
1 week ago | |
Wheels Up
The joy of private flight
|
0
|
3 weeks ago | |
JSX
Your hop-on jet service
|
1
|
3 weeks ago | |
Transfeero
Airport Transfers
|
0
|
1 week ago |
