ECOVACS HOME debuts! With awesome connected features, our latest App allows you to control your DEEBOT anytime, anywhere, and takes your cleaning experience to a new level.
By connecting to your DEEBOT, you can:
• Start, pause, or stop cleaning
• Set a regular cleaning schedule
• Set voice report, suction power, and Do-Not-Disturb time*
• Receive notifications from your Wi-Fi enabled robot*
• Share DEEBOT with your friends through multiple accounts*
• Receive software and firmware updates*
• Access instruction manuals, video tutorials and FAQs, and contact customer service
And you can do much more with your advanced mapping DEEBOT (powered by Smart Navi™ Technology):
• Set up Virtual Boundary™ to create no-go zones*
• Use Custom Cleaning to customize any cleaning area you want*
• View real-time stats from the visual map of your home, areas cleaned, and cleaning time*
• Adjust water flow level when DEEBOT is mopping (Robots with mopping function only)*
*Features vary with models. Go to ecovacs.com to see detailed features of your model.
Plus, you can control your DEEBOT with simple commands through Amazon Alexa and Google Home**.
**Smart Home commands are available only in some countries/regions.
Requirements:
Wi-Fi with 2.4 GHz or 2.4/5 GHz mixed band support only
Mobile device with Apple iOS 10.0 or later
Need help? Visit ecovacs.com for more information or to contact our customer service team.
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ECOVACS HOME FAQ
Is ECOVACS HOME free?
Yes, ECOVACS HOME is completely free and it doesn't have any in-app purchases or subscriptions.
Is ECOVACS HOME legit?
🤔 The ECOVACS HOME app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
To whom it may concern,
I purchased my deebot for $2500 plus extra warranty. Honestly for something this expensive you guys have really bad customer service and saying that I can’t speak to a manager this is really unprofessional. Also, the person I spoke doesn’t speak English well and it was very hard to understand.
I’ve been trying to organise a technician to look at my deebot for the past week, and then now you tell me it will take another 2 weeks process to fix the issues with my deebot. I am not getting my money’s worth, especially with an item this expensive.
Very disappointed with the product and your customer service.
Could be great with better map management
The robot was great initially. However it has become the most frustrating appliance I own due really poor map management. The device becomes confused occasionally for no apparent reason and in the end I have to remap the entire house which is extremely time consuming. The product could be greatly improved with one feature to easily save/recall maps and a simple way when things go wrong to reset the robot and press a button to confirm the robot is at the docking station.
App is horrible.
Can’t count how many times my house map has been wiped without any reason, I’d expect since I have a logged account, my map would hold state in my account. Robot is great though.
T9+ has been a waste of money
Have had issues with this robot since only a few month’s use with customer service insisting they’re very sorry but effectively saying that surely I have made an error. It constantly loses the map; the robot seems to loose control and spin rapidly on the spot sometimes, especially if it finds an edge (like stairs); can’t find the dock even when directly in front of it; the auto empty station is defective and barely empties but it will nonetheless tell me the nearly empty bag is “full” and must be replaced; I used to be able to take it downstairs but cannot any longer following an app update. Customer service says I have never been able to use it over multiple floors and I must take the dock downstairs for this to work - it literally used to work with no issues and the manual says NOT to move the dock - customer service says “we are so sorry. Please buy a second dock”. Given the garbage product can’t find the first dock half the time, why on earth would I confuse it and give myself more frustration with a second one?
Malfunctioning and no response
The vacuum will come forward off its loading dock, go about 2 meters and then pause and return. Still waiting to hear back from someone to even give any advice!
It’s been cleaned head to toe, reset, everything.
Kristena
Amazing product!! It’s like having a fairy come over night. Floors are beautiful every morning when I get up. Highly recommend
Super
Wonderful vaccine
New and learning coach
It really does perform … still getting to drive her proficiently .. saves physical exertion!! Not a young as I was!!
.
Gets caught on things have to re-position and clean but works well
Auto resume
Works ok, would be good to be able to auto resume though when the robot returns to charge doing a custom area clean. Major oversight!
