Eurostar Trains

Can’t cancel the booking

I want to change my coming back date instead of 17 September to be on 18 September but when I do the change with same amount I’ve paid, it requested me to repay again! How it comes?! Though my trip is after more than half month and no more cost added from the original trip. Could you please help me! My booking reference # is NM3TNV

Thanks . app easy & confidant.

Great and easy to use and very comprehensive

Very functional, informative and answers all questions on mind

It’s a great app but the ticket page sticks and it’s a problem when you need to access multiple tickets.

Travelled on 30/06/24 1301 in Business Premier. OK , so 40 minutes late- the team could not have been nicer. Great new menu- Fish with curry lentils and greens- super delicious- Drinks topped up- Team friendly- and good early comms on the delay. Good Job 👍 Have recommended to a group of my American Friends who are coming over in October. In particular Natalie was the perfect host.

She was very helpful and patient when I contacted her a little while ago. I have been trying to send a review to eurostar.com but each time I was told this is an incorrect email address. I do hope you will receive this review.

I’m a regular business premier traveler on the London Paris route and a Carte Blanche holder. I pay more than €700 for return journey. On this last trip, the train was delayed one hour going out one hour returning. at such an expensive fair this type of delay is simply not acceptable for business travelers whose time is valuable and are forced to cancel or reschedule meetings pics of your technical or administrative deficiencies. If you are charging such high fares, you are really obliged to deliver a better standard of service. Amin Jaffer

For voiceover users The date selection, an actual booking selection process is still impossible, using the standard VoiceOver interface that all Blind uses use on every other app, website. And even the Contact Customer Support process on the website is inaccessible, with the nature of enquiry drop-down not working for screen readers.