Customer Service
No telephone support , no support
Eurostar Trains
Book tickets to travel Europe
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Description
Eurostar and Thalys have joined forces under the Eurostar name and a single new-look app. Discover the very best deals, destination inspiration, and manage every booking with ease. Our app helps make your high-speed train trip simple, fast, and fun. And it’s available in English, French, Dutch, and German.
Here's what you can do with our app:
BOOK TICKETS
Snap up seats to over 100 destinations in France, Belgium, the Netherlands, and Germany.
STORE TICKETS
Keep your tickets safe and sound in the app or in your Apple Wallet.
GRAB CHEAP FARES
Find the cheapest fares with our Low Fare Finder.
MANAGE BOOKINGS
Manage your bookings on the go and change your travel dates, seats, or travel arrangements.
MANAGE CLUB EUROSTAR POINTS
Check your points balance or spend your points.
ACCESS CLUB EUROSTAR BENEFITS
Access exclusive discounts and benefits using your digital membership card.
RECEIVE LIVE NOTIFICATIONS
Allow notifications to receive live travel information and exclusive offers.
BEAT THE QUEUES
Certain Club Eurostar members can use the app to get access to our priority gates (depending upon your membership level).
ACCESS OUR EXCLUSIVE LOUNGES
Certain Club Eurostar members can use the app to get entry to our exclusive lounges (depending upon your membership level).
So, what are you waiting for? Download the Eurostar app now and take your trip even further.
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Here's what you can do with our app:
BOOK TICKETS
Snap up seats to over 100 destinations in France, Belgium, the Netherlands, and Germany.
STORE TICKETS
Keep your tickets safe and sound in the app or in your Apple Wallet.
GRAB CHEAP FARES
Find the cheapest fares with our Low Fare Finder.
MANAGE BOOKINGS
Manage your bookings on the go and change your travel dates, seats, or travel arrangements.
MANAGE CLUB EUROSTAR POINTS
Check your points balance or spend your points.
ACCESS CLUB EUROSTAR BENEFITS
Access exclusive discounts and benefits using your digital membership card.
RECEIVE LIVE NOTIFICATIONS
Allow notifications to receive live travel information and exclusive offers.
BEAT THE QUEUES
Certain Club Eurostar members can use the app to get access to our priority gates (depending upon your membership level).
ACCESS OUR EXCLUSIVE LOUNGES
Certain Club Eurostar members can use the app to get entry to our exclusive lounges (depending upon your membership level).
So, what are you waiting for? Download the Eurostar app now and take your trip even further.
Screenshots
User Rating
4.82 out of 5
2,064 ratings in Australia
5 star
1,821
4 star
178
3 star
31
2 star
10
1 star
24
Ratings History
Reviews
London to Paris and back
While the journey itself was rather pleasant the before and after was not as pleasant Herded on in mass just twenty minutes before departure No assistance with heavy luggage over a very cumbersome stepped access to the coach Upon arrival in Paris waited in line for a taxi for over half an hour with no shelter from the elements. Thankfully the weather was good. To add to this we had to put up with a security guard prancing up and down the line yelling unnecessary instructions to all and sundry The return trip was a similar experience only we had shelter while waiting for a taxi and their was no bullying security guard in sight
Unhelpful - can’t leave international phone number as contact
So we booked tickets on line. System kept freezing and we noticed errors in the booking. Tried to contact the call center but too busy. The contact form needs a reference number , but not recognising the one I have and won’t accept international mobile number
The app doesn’t work
There is no point in having an app that logs people out, won’t accept the booking number and won’t send an email to my account because it won’t let me log back in
Scam app! At payment message “sorry glitch in the system”
Absolute scam the price keeps going ip every time I press payment “Glitch in the system Try again”. Well thanks for that, and adding an extra €56 to the train tickets, this must be illegal surely
Totally defective in service
This app has so many bugs they should take it down and start again: It keeps wanting me to sign again, unable to pass me from function to function; It cannot process payments in an orderly fashion- 3 attempts to use a Wise credit card where it was clearly their app; I needed special assistance and they directed me to a “ form” which then said my booking reference wrong; I contacted them with pics of booking and you get back a standard “ we assume our FAQs answered your question!! What a joke this app is - no wonder they keep going bankrupt
Illegal app which I’m reporting to the Uk government
Bought a ticket from London to Paris. Ticket was in English. The terms and conditions were in French. Can’t read it. Arrived 30mins till my train and apparently I had to be there 45mins. Hard to know when my terms and conditions are in French!
App keeps crashing
Was working fine for a bit but now the app keeps crashing without opening
RIP OFF !!!
WORSE THAN THE AIRLINES !!! Wanted to book a seat for a day, and then I started researching other days. When I went back to my original date the seat price had nearly doubled and the time I wanted mysteriously disappeared. I had to book through a third party site to secure my original date & price. The seat was obviously still available! We all know budget airlines do this, but EURO STAR .... Really ??? Very disappointing to see you playing this fraudulent game. How this is still legal I’ll never know :@
Five Star Customer Service !
My Eurostar Train to Paris tomorrow was cancelled due to strikes in France. Low and behold a huge problem was encountered as huge disruptions to moving forward bookings and schedules and more so EURAIL has encountered heaps of travellers in the same situation today. However I promptly visited the Eurostar at Pancras Station and amazingly the lady who helped our family was so caring and calm and promptly booked us on to a train tomorrow afternoon and wished us well. Now that is exceptional Customer Service! Will have to spread the news when we get back to Melbourne Australia !!!!! Thanks Eurostar !
Store Rankings
Ranking History
Category Rankings
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Rank
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Top Free
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33
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Top Free
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65
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Top Free
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66
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Top Free
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91
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Top Free
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96
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Revenue and Downloads
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App Info
- Category
- Travel
- Publisher
- Eurostar International Limited
- Languages
- English, Dutch, French
- Recent version
- 15.0.595 (5 days ago )
- Released on
- Aug 23, 2011 (12 years ago )
- Also available in
- United Kingdom, France, United States, Belgium, Netherlands, Australia, South Korea, Brazil, Canada, Mexico, Germany, Hong Kong, Japan, Malaysia, New Zealand, Argentina, Singapore, United Arab Emirates, Saudi Arabia, Taiwan, Italy, China, Switzerland, India, Thailand, Ireland, South Africa, Chile, Israel, Spain, Colombia, Kuwait, Sweden, Turkey, Portugal, Indonesia, Greece, Norway, Nigeria, Peru, Egypt, Denmark, Russia, Philippines, Lebanon, Austria, Romania, Ukraine, Poland, Pakistan, Finland, Hungary, Czechia, Kazakhstan, Algeria, Vietnam, Ecuador, Azerbaijan, Dominican Republic, Belarus
- Last updated
- 2 weeks ago