Everand: Ebooks and audiobooks

Hey I really love the app! Good work. But there’s one thing that changed recently and is kinda annoying. I prefer light mode for reading, but the books open in dark mode automatically, and there’s no way to switch to the light mode. The app itself while you select the books is light, but once you open a book - it turns to dark despite the light mode settings on my iPad. If this is a new ‘feature’ you rolled out recently, pls include the option to switch between modes. If it’s a bug, pls fix it. Thanks!!

Suddenly in the middle of listening to a book, the app stopped with the displayed error of no internet connection. Though it was and all other apps work perfectly. I reinstalled the app, but it turned out I couldn’t log in or sign in. I’m in the loop of reset password and get verification code. What about subscription? How can I get my money back?

It’s a scam I unsubscribed month ago, they withdraw my money today and yesterday

After renaming Scribd to Everand, the service deteriorated terribly. They put some unclear limits on prepaid service. How is that possible? January was a slow month for me. At the beginning of the month, I started one fiction book, put it down, and skimmed through one non-fiction book—I wasn't really interested in reading it all the way through. I also started listening to multiple audiobooks but only finished about 30% of one book. I intended to either not finish the remaining portion or try again at a later time. That's it. I decided to save one of the e-books because I had planned to read it in the upcoming days. I noticed the next day that all e-books were unavailable with the note "You've reached your limit" ??? And the book will be available next month? How come? Where does it say exactly what has exhausted my limits? Where are the clear rules? Where does it specify precisely what has reached its limit for me? Where are the unambiguous guidelines? Quantity? Where are the rules' transparency? If I had known that listening to certain novels would push me over my limit, perhaps I wouldn't have started (I only listened to a few minutes of each). What level of gluttony and blatant misrepresentation of clients is this?

Installed the app from scratch on a brand-new phone, but while trying to log in get an error message about the app inability to connect to AppStore to retrieve my subscription status (I’m a paying subscriber for years and years) and then a message about me being logged out and a suggestion to contact support which disappears imminently not waiting for my email input. Re-installed the app, but have the same issue.

But your service forced me to install your app. Absolutely annoying behavior.

I deleted/canceled subscription 2 times , this app tried to get money again , however it had primes me that it did not happen , Scam app without support !!!

You are trying to take a money from my card almost every three days, please stop doing it, because I never use your subscriptions and even your program.

Pls do not delete my review as the problem wasn’t taken care of!!! I had long and exhausted communication with your support team. It lasted for months!!! I provided everything needed for them to understand what my problem was about - screenshots, screen recordings, text info - but eventually, after months of trying to get some help, I was told that the problem I had should be addressed to Apple!!! (Apple dictionary didn’t work correctly only in the Scribd app; all other apps worked fine). So why then your support agents had been telling me over and over again that they were working on the issue? Absolutely inappropriate attitude to your users! The library of your app is great, it is regularly updated with new titles - this is something I couldn’t find in other similar apps! However, the communication with your support team is awful! I had been waiting so long for the problems to be fixed to finally hear that nothing is being fixed because it’s Apple’s problem. It’s your problem, guys, because only your app is somehow struggling to work with Apple dictionary. Now you are publishing the updates of your app every two weeks or so, and even the issue with the themes (i informed your team about it as well) isn’t fixed! So, what are you actually improving?? You are losing your users because of negligence and unwillingness to hear your users out! It’s a huge dissappointment because the app itself is a gem!

I want yo have a refund!! I couldn’t cancel muy subscription in time :(