Signia App

Does not communicate well with TV device. Difficult to get it to pair up and to release connection.

I've been using this app for eight months. I find the difficult to maneuver. I recently bought a new phone as an upgrade. Even though both the phone and hearing aid are connected to Bluetooth, the app won't allow me to connect. I've connected every other device except the aids. Long ride home with no hearing aids.

Everything has been working great over the last 11 months until I switched to the new phone this week. Bluetooth does not see the two hearing aids. I have tried turning off my phone, turning off my Bluetooth, checking to make sure that I have the current App for Signia app, repaying my two hearing aids and have the same issue. Bluetooth does not find my two hearing aids but Signia App sees both hearing aids. Any suggestions. My wife thinks that hearing aid software is outdated and is causing the issue. If that is the case, how do you update hearing aid software. Also, Tele-Care does not work and this was set up 11 months ago when hearing aids were purchased. I can use a little help as to next steps.

App won’t open, so I can’t adjust anything. 7-19-24

The app does not provide any meaningful control of the hearing aids or any fine tuning of the experience. All you get is a volume control that you cannot save and the illusion of directional control. Need ability to fine tune frequencies in real world situations, instead I have to go to office, request possible changes, leave, test and come back. Without real control of my hearing settings, the app and hearing aids are less than useful. How do you get to fine tune noisy situations without being in the noisy situation and adjusting the settings? This ability is available on OTC hearing aids but not these. I guess I should return and purchase a brand that would allow the customer to control what they need. Open up control to allow for true adjustment of frequency and fine tuning. I can’t hear the person next to me, but I can crank the volume for all frequencies? How is this useful? High pitched sounds need to adjust sometimes but I need to go to the office hundreds of times to try to get it right?

clearly they need more development. consistently fails to connect to bluetooth even though iphone connects no problem.

Charger says they are charged but die and need recharging in as little as four hours!!

This could have been a great app but screen constantly freezes and it has very poor functionality. This needs a revamp badly. I will change hearing aids to a competitor due to this very poor app.

I have to remove the app and redownload load it daily in order to connect to my hearing aids, and even then it doesn’t always work. FRUSTRATING!!!

Can barely get any sound from my hearing aid in my right ear. Plenty of volume in left ear. Incredibly there is no way on the app to control balance! Seems like that would be a pretty basic feature. It does have a control that says balance but it only changes the sound from sharp to soft. Idiots- that’s called tone NOT balance. I wish they had zero stars for a rating!