Virgin Mobile UAE

What a glorious mess: I tried to grab an eSIM and, surprise, the system chucks an “error: generated number no longer available” at the final step. I smash “generate another one” only to watch it crash and burn—after my card has already been billed, of course. Then support screws up the basics, asking “which number?” as if I keep a Rolodex of randomly generated digits. Login? Nonexistent. Navigating this circus of boneheaded UX choices—support chat hidden behind a login, support tickets locked to logged-in users—was a soul-crushing nightmare, capped off by a mountain of sheer incompetence from “help” staff.

Had an amazing experience with Virgin. Got the delivery within 60 minutes and Jamshed Ali was very helpful and professional who gave the delivery

Recently getting a sim from virgin.

A simple connecting my Apple Watch to my number has been a hassle with lack of response and care from the tech team.

This app is the slowest app I have. It never manages to process a click in less than 3 seconds. Even though I’m on a new iPhone with fast wifi.

Veeeeery slow to open.. please improve the speed

I visited burjuman kiosk to inquire about the roaming packages and richard explain it to me very well and i find it easy to understand and good price You can easily apply it to the application and do the payment online

للبرنس محمد

Please fix the problems. Especially once related to talking with customer service agent.

Virgin Mobile UAE has shattered all expectations of poor customer service. I've never encountered such a badly managed support team in the UAE. It's truly shocking considering the country's reputation for excellent service. Their 3.2 Google rating is a testament to the widespread dissatisfaction. Beware! Do not recharge or boost your data. I wasted AED 105 on a 9GB data booster, only to receive absolutely zero data. The customer support staff provided conflicting information each day, first claiming 2GB, then 5GB, and finally 9GB was consumed. However, I had no internet access whatsoever, forcing me to work from home instead of going out. It's far better to stick with Du or Etisalat, where you can at least meet customer support face-to-face. Virgin Mobile is a complete scam. Their call center support is utterly incompetent, lacking any attention to resolving issues. The support team is indifferent, responds mechanically, and fails to solve problems. The manager who finally called after 3-4 days (despite the staff promising a call in 3 hours) was equally unhelpful. They haggled like a fish market, offering 10GB one moment by staff and he comes up with 5GB the next. All I wanted was a refund for the 9GB data I never received. I strongly advise everyone to stay far away from Virgin Mobile UAE.