Join us and save 50% off Virgin Mobile’s Yearly Plans.
Our app allows you to manage your entire mobile plan digitally. It takes less than five minutes to sign up and we'll deliver your SIM within 60 minutes, wherever you are in the UAE.
Joining Virgin Mobile is SIMple.
Choose to keep your existing number and transfer your mobile plan to Virgin Mobile or choose a new number when you sign up.
Manage your entire mobile experience through our easy-to-use app.
Build your custom plan and have the flexibility to change it anytime.
- Track the usage of your data and minutes in real-time.
- Buy more data, or minutes (local and international) with Boosters. That way, you never run out of data or talk time.
- Use the app to choose and manage your roaming package.
What else?
- Free 1-year ‘the ENTERTAINER’ subscription for new users who buy Yearly Plans with 7GB+ data through SIM delivery.
- Free Anghami Plus with eligible Monthly, 6-Months, or Yearly Plans.
- Monthly cashback with Virgin Mobile Rewards.
- Free data sharing with friends and family, who subscribe to Virgin Mobile.
- Free Data Rollover. Should you not use up all of your data in one month, you can roll it over to the next.
Did you know? We offer flexible Home Internet too.
- It takes less than five minutes to sign up and your Home Internet will be delivered and connected in just 60 mins.
- Choose whether you want a device from us (or not) when you sign up.
- No contracts, no cancellation fees.
- Pay 12 months upfront and save 50%.
- No unwanted add-ons that you wouldn’t use.
How to get started?
1. Download the Virgin Mobile App, choose a new mobile number, or bring your existing one.
2. Work your magic and create your own plan - you decide how much mobile data and minutes (local and international) you need.
3. Register your payment card details and we'll then deliver your SIM card right to you. The driver will verify you on arrival.
Keep your eyes on the “What’s New” section below. We’re always adding amazing new content on popular demand.
It’s all neat and tidy. Feel like you want to join Virgin Mobile?
You can visit our website to learn more: https://www.virginmobile.ae/
Or you could go to your nearest Virgin Mobile store:
Virgin Mobile is brought to you in the UAE by Emirates Integrated Telecommunications Company PJSC.
Hide..Show more..
Screenshots
User Rating
4.62 out of 5
1,220 ratings
in United Kingdom
5 star
1,031
4 star
89
3 star
12
2 star
6
1 star
82
Ratings History
Reviews
Declining Customer/ Technical Support
Have been a customer for over 3 years. When I started out, they had good customer support, but this has declined over the years. Looking at their current app rating for the past year it is one star. Not surprised. On the upside, developers are replying to reviews … but the issues (sadly) are still present.
Customer/ Technical Service
At the start, they were quick at replying and trouble-shooting. However, this has gone downhill and I would rate it as one star. You can only have issues opened via the ticketing system. My colleagues and friends who are on Virgin Mobile did confirm having the same challenges with them. Slow replies and slow resolution. This is not what we have been used to.
Recent issues did highlight this. Had a second SIM card and wanted to transfer data from my monthly plan to the (new) pay-as-you-go. I was told I needed to have 85AED in each wallet to transfer the data. Topped up both accounts. Once done, I was getting an error. So far, had the ticket open for over five days and needed a quick resolution as my guests wanted to use the data. To fix the error it took them over two weeks. By this time my relatives left, and I was stuck with no data, 170AED out of pocket for something I couldn’t use/ or need anymore. Very disappointing customer service. Due to this, would consider changing providers once my contract expires.
Price
I think they are one of the more affordable options in the market and would recommend them should they not have crappy customer service and slow turn-around times and not take responsibility for their issues.
Coverage
Had not issues over the past 3 years. Virgin Mobile is a virtual network so they are using DU hardware.
Data and Mobile
The 5G service and mobile home service had been working as expected.
app doesnt open
the actual data and price is good but the app doesnt even open half the time and constantly crashes
The app doesnt work
Do not recommend this service the app is useless
Don’t ever purchase
Worst network provider in history no communication
Absolutely useless
Always issues trying to open this App !! doesn’t matter if using your data or internet … won’t open all time . Have to go online .. won’t be renewing Virgin SIM when this months runs out. Poor maintenance of Apps by developers really really really annoys me !!
Rubbish
The app always breaks down and you can’t open it when you need to add data or minutes
Terrible
Far to expensive! Shocking price for data
Extremely buggy app
Very badly buggy app
App constantly crashes
The app constantly crashes and doesnt allow you to log in which prevents you from being able to top up your phone which renders it useless.
Can’t open the app even after reinstalled!
I can’t open the app v 2.52.1. How do I access to my account now?! After reinstall, it shows The operation couldn’t be completed (error-420004.)
