Zoho Desk

En general la app funciona bastante bien, lamentablemente no tiene todas las funciones que ofrece la versión web. Un módulo que utilizamos mucho son más aprobaciones y flujos en el ticket. Estas no las puedo gestionar desde la APP. Por favor inclúyanlo!

La he implementado en unos de mis clientes y la utilizo para el control del soporte a usuarios.

垃圾软件

After my 20+ years of using different service desk software, I have finally found one that I can fully use and endorse. The interface is very nice on web and mobile apps. The integrations are amazing. Way to many good things to list.

The Zoho Desk app is about 50% or less of the desktop/web version. That is nearly crippling for any work outside of the most basic interactions with tickets. No Products, no Accounts/Contacts, no real settings for the system itself (only the app). It is frequently out of sync with the web version in terms of what Accounts/Contacts or ticket settings/views are present. Manual synchronization of portal metadata seems to do nothing, or it isn’t communicating clearly what it does do. If all you need to do is create or edit tickets, it works fine. Anything else, you’d better just go to your computer or open a web browser to get to the real thing.

The functionality is okay but honestly its lacking a lot of features such as if you accidentally misstype a response to a ticket or any other mistake there is no option to delete it. The dashboard lacks deeper customization on what views you would like to have if you only frequent certain parts of the app. There is no guide or explanation

Every time I’m going into a ticket, and I click the tab “Tasks” the app closes or in other words it crashes.

Such a great suite of products. Really well done!

For the past week or two, the push notifications for the app are not working. I’ve tried toggling them off and back on, reinstalling the app, restarting my phone, re-syncing the app and checking the notify settings on the web client but nothing has worked. It’s extremely inconvenient to not be receiving push notifications when tickets are submitted, to the point where the app is basically useless for me now. Please patch this bug

Zoho has revolutionized how I organize my work day. It is exceptionally useful to access my desk through my phone when I am not in the office and has allowed me to add flexibility to my travel schedule.