Zoho Desk

上下文关联的服务台工单

Published by: Zoho

Description

随时随地以客户为中心。 
Zoho Desk 是一个备受赞誉的情境感知服务台软件,可助您提供卓越的客户服务,让您的客户倍感满意!
Zoho Desk 移动应用程序是一个灵活且高效的工单系统,可帮助您使用与桌面版相同的功能轻松解决工单。
以下是 Zoho Desk 让您的客户支持服务台真正移动起来的方式: 
轻松进行优先级排序:根据您使用“自定义视图”和“工作模式”选择的标准,自动对工单进行排序,这样您就可以开始处理真正需要引起注意的工单。 
查看每个工单的更多上下文:可用手机查看相关和可操作信息,以便解决工单。真实性。将 Zoho CRM 中的联系人信息引入 Zoho Desk,让每一个工单都有对应的身份。 
无缝协作:与其他部门无缝合作,在工单上加上团队的标记,并在团队摘要上与团队成员合作,以前所未有的速度关闭工单。 
获得实时通知:使用“通知中心”,获取有关工单更新、评论和提及的推送通知,随时随地保持消息畅通。
使用手势执行更多操作:使用快速轻松的滑动,简化一些经常执行的工单操作,如编辑、关闭和移动工单。
跟踪任务和工单时间:跟进每个工单的任务,并使用“时间追踪”追踪您的客服在工单上花费的时间。
我们始终致力于让您的 Zoho Desk 移动应用体验尽可能顺畅。如果您遇到任何问题,请写邮件至 [email protected],我们将立即回复您。
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Screenshots

Zoho Desk FAQ

  • Is Zoho Desk free?

    Yes, Zoho Desk is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Zoho Desk legit?

    ⚠️ Warning: Multiple users of Zoho Desk have mentioned scam or fraud. Investigate thoroughly before using this app.

    Thanks for the vote

  • How much does Zoho Desk cost?

    Zoho Desk is free.

  • What is Zoho Desk revenue?

    To get estimated revenue of Zoho Desk app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

4.43 out of 5

14 ratings in China

5 star
12
4 star
0
3 star
0
2 star
0
1 star
2
Ratings History

Zoho Desk Reviews

无法登陆公司账户使用

chgfdetui on

China

公司使用zoho 为什么客户端无法登陆这个账号?

中国可以使用了

nero492 on

China

支持很给力,不能使用的原因找到了,还不错!

Much better!

Amalia Hazman on

China

Much better, easier, simpler than the other desk!!! (re: zen)

Unreliable

Mizgeministarz on

United States

The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almost always at least one category doesn’t actually save. The app, as well as the desktop version, really need a lot of work to be considered a top tier product in my opinion.

Help Desk Essential

IT Director Young on

United States

Get this App amazing as Help Desk

Beta Experience

emmy logo on

United States

Everywhere you w

Decent

Anon80205 on

United States

Decent app but sometimes hard to find tickets and notification sometimes led nowhere.

Scammers. DO NOT DOWNLOAD!

Bueller101 on

United States

These folks are scammers!

Love Zoho

TrueCrownstore on

United States

I own a number of businesses and just migrated to Zoho desk to make things easier and more affordable. Not a problem nearly two weeks in almost and cheaper than the competition and offers just a tad more. I also love that there is a chat function, knowledge base, and I can easily communicate with my remote people from their desks. Zoho has made the migration to fully remote really easy so thanks.

Good to use when on the road, but notifications stopped working

MACandCHEESE48 on

United States

This is a great app to use when I am not working in my usual office setup, but notifications stopped going through months ago. I was able to get notifications when a customer responded or a new ticket came in, but not they just don’t show up at all. Very frustrating.

Store Rankings

Ranking History
App Ranking History not available yet
Category Rankings
Chart
Category
Rank
Top Free
318
Top Free
345
Top Free
415
Top Free
479

Keywords

Zoho Desk Competitors

Zoho Desk Installs

Last 30 days

Zoho Desk Revenue

Last 30 days

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App Info

Category
Business
Publisher
Zoho
Languages
English, Danish, Dutch, French, German, Icelandic, Italian, Japanese, Kazakh, Korean, Portuguese, Russian, Chinese, Spanish, Tamil, Thai, Turkish, Vietnamese
Recent release
2.10.16 (6 days ago )
Released on
Sep 4, 2013 (12 years ago )
Last Updated
3 weeks ago
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