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Description
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
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Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
Screenshots
Zoho Desk FAQ
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Is Zoho Desk free?
Yes, Zoho Desk is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Zoho Desk legit?
⚠️ Warning: Multiple users of Zoho Desk have mentioned scam or fraud. Investigate thoroughly before using this app.
Thanks for the vote -
How much does Zoho Desk cost?
Zoho Desk is free.
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What is Zoho Desk revenue?
To get estimated revenue of Zoho Desk app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.75 out of 5
226 ratings in United Kingdom
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Ratings History
Zoho Desk Reviews
Knowledge Base Access Required
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IT Technician
Thank you guys and gals. Having moved from SpiceWorks (another great Helpdesk) I have found another in Zoho Desk.
Great App & Great Platform
I’ve tried a few other ticketing platforms and really like this one. Works well for me and my business.
Great Helpdesk App
I find Zoho desk very helpful for my business. I don’t use the app in isolation, I use it to complement the windows browser version. So a lot of the time I use it in Chrome, but when I am away from my desk I can still be notified of updates and reply to tickets. The best feature is that email issues that come direct to me can be emailed direct to the Helpdesk with detects who the original was from and creates a new ticket for me. Brilliant.
Can’t reply to tickets!
No matter what I try with this app I get an “error email not sent” when trying to send a reply... about as much use as a chocolate teapot, useless!
Slow, confusing, hard work
Just awful. You can’t delete spam easily. You have to wade through this slow app. Just clogs up and wastes your time. Avoid.
A great app
From what I can tell (I’ve only been using this for about 2 weeks), many of the issues other people have had in the past with disparity of functionality between the app and the desktop version are now resolved. Definitely worth giving it a go.
No mobile notifications.
A great app let down by no mobile notifications on receiving new tickets. Until I can get alerts I can’t switch from zendesk :-(
Usable - Just...
Basic app for replying to tickets on the go, but that's about it. No notifications on new tickets being opened (VERY basic feature for a ticket app) and my custom ticket statuses don't show up in the app either, so I can't even take a few minutes to organise my tickets when out and about. Considering this app recently had a "serious overhaul" there's still a lot more to do.
Store Rankings
Ranking History
App Ranking History not available yet
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Zoho Desk Competitors
Zoho Desk Installs
Last 30 days
Zoho Desk Revenue
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App Info
- Category
- Business
- Publisher
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Zoho
- Languages
- Danish, Dutch, English, French, German, Icelandic, Italian, Japanese, Kazakh, Korean, Portuguese, Russian, Chinese, Spanish, Tamil, Thai, Turkish, Vietnamese
- Recent release
- 2.10 (1 week ago )
- Released on
- Sep 4, 2013 (11 years ago )
- Also available in
- United States, India, United Kingdom, Canada, Australia, Mexico, South Africa, Nigeria, Germany, France, Brazil, Spain, United Arab Emirates, Italy, Netherlands, Saudi Arabia, Egypt, Colombia, Türkiye, Philippines, Chile, Argentina, Israel, New Zealand, Thailand, Vietnam, Japan, Switzerland, Dominican Republic, Ireland, Peru, Denmark, Pakistan, Poland, Belgium, Romania, Greece, China, Singapore, Portugal, Russia, Austria, Ukraine, Sri Lanka, Malaysia, Sweden, Hungary, Malta, Indonesia, Lebanon, Czechia, Hong Kong SAR China, Norway, Croatia, Kuwait, Ecuador, Finland, Bulgaria, Tunisia, Azerbaijan, Nepal, Kazakhstan, Taiwan, Armenia, North Macedonia, Lithuania, Belarus, South Korea
- Last Updated
- 2 weeks ago
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