垃圾软件
垃圾软件
Description
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
Hide
Show More...
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
Screenshots
Zoho Desk FAQ
-
Is Zoho Desk free?
Yes, Zoho Desk is completely free and it doesn't have any in-app purchases or subscriptions.
-
Is Zoho Desk legit?
🤔 The Zoho Desk app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Thanks for the vote -
How much does Zoho Desk cost?
Zoho Desk is free.
-
What is Zoho Desk revenue?
To get estimated revenue of Zoho Desk app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.74 out of 5
215 ratings in United Kingdom
5 star
175
4 star
19
3 star
4
2 star
3
1 star
5
Ratings History
Zoho Desk Reviews
Best helpdesk I have used
After my 20+ years of using different service desk software, I have finally found one that I can fully use and endorse. The interface is very nice on web and mobile apps. The integrations are amazing. Way to many good things to list.
Half-baked, usually not worth your time
The Zoho Desk app is about 50% or less of the desktop/web version. That is nearly crippling for any work outside of the most basic interactions with tickets. No Products, no Accounts/Contacts, no real settings for the system itself (only the app). It is frequently out of sync with the web version in terms of what Accounts/Contacts or ticket settings/views are present. Manual synchronization of portal metadata seems to do nothing, or it isn’t communicating clearly what it does do. If all you need to do is create or edit tickets, it works fine. Anything else, you’d better just go to your computer or open a web browser to get to the real thing.
Needs a UI review
The functionality is okay but honestly its lacking a lot of features such as if you accidentally misstype a response to a ticket or any other mistake there is no option to delete it. The dashboard lacks deeper customization on what views you would like to have if you only frequent certain parts of the app. There is no guide or explanation
System error
Every time I’m going into a ticket, and I click the tab “Tasks” the app closes or in other words it crashes.
Love this
Such a great suite of products. Really well done!
Push notifications have stopped working
For the past week or two, the push notifications for the app are not working. I’ve tried toggling them off and back on, reinstalling the app, restarting my phone, re-syncing the app and checking the notify settings on the web client but nothing has worked. It’s extremely inconvenient to not be receiving push notifications when tickets are submitted, to the point where the app is basically useless for me now. Please patch this bug
Great Product
Zoho has revolutionized how I organize my work day. It is exceptionally useful to access my desk through my phone when I am not in the office and has allowed me to add flexibility to my travel schedule.
Superb
Superb superb
Top Notch
What a wonderful resource for business communication between all positions. The interface is user friendly, clean, and productive. Looking forward to utilizing, and promoting your services.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
|
Chart
|
Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
219
|
|
Top Free
|
|
342
|
|
Top Free
|
|
449
|
|
Top Free
|
|
460
|
|
Top Free
|
|
478
|
Zoho Desk Installs
Last 30 days
Zoho Desk Revenue
Last 30 daysZoho Desk Revenue and Downloads
Gain valuable insights into Zoho Desk performance with our analytics.
Sign up now to access downloads, revenue, and more.
Sign up now to access downloads, revenue, and more.
App Info
- Category
- Business
- Publisher
-
Zoho
- Languages
- Danish, Dutch, English, French, German, Icelandic, Italian, Japanese, Kazakh, Korean, Portuguese, Russian, Chinese, Spanish, Tamil, Thai, Turkish, Vietnamese
- Recent release
- 2.9.1 (1 week ago )
- Released on
- Sep 4, 2013 (11 years ago )
- Also available in
- United States , India , United Kingdom , Canada , Australia , Mexico , Nigeria , Germany , South Africa , France , Brazil , Spain , United Arab Emirates , Italy , Netherlands , Egypt , Saudi Arabia , Colombia , Philippines , Türkiye , Chile , Argentina , New Zealand , Israel , Thailand , Dominican Republic , Vietnam , Switzerland , Japan , Ireland , Peru , Pakistan , Belgium , Denmark , Poland , Greece , Portugal , China , Romania , Singapore , Austria , Russia , Ukraine , Malaysia , Hungary , Sweden , Malta , Lebanon , Hong Kong SAR China , Czechia , Norway , Kuwait , Indonesia , Croatia , Ecuador , Finland , Azerbaijan , Bulgaria , Nepal , Kazakhstan , Taiwan , Armenia , Belarus , North Macedonia , South Korea
- Last Updated
- 4 days ago
This page includes copyrighted content from third parties, shared solely for commentary and research in accordance with fair use under applicable copyright laws. All trademarks, including product, service, and company names or logos, remain the property of their respective owners. Their use here falls under nominative fair use as outlined by trademark laws and does not suggest any affiliation with or endorsement by the trademark holders.