Zoho Desk

The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almost always at least one category doesn’t actually save. The app, as well as the desktop version, really need a lot of work to be considered a top tier product in my opinion.

Get this App amazing as Help Desk

Everywhere you w

Decent app but sometimes hard to find tickets and notification sometimes led nowhere.

These folks are scammers!

I own a number of businesses and just migrated to Zoho desk to make things easier and more affordable. Not a problem nearly two weeks in almost and cheaper than the competition and offers just a tad more. I also love that there is a chat function, knowledge base, and I can easily communicate with my remote people from their desks. Zoho has made the migration to fully remote really easy so thanks.

This is a great app to use when I am not working in my usual office setup, but notifications stopped going through months ago. I was able to get notifications when a customer responded or a new ticket came in, but not they just don’t show up at all. Very frustrating.

Too many things basic features behind a Paywall that requires an enterprise edition for half the features I’d never use

Love that the application is easy to use and that I still have access to many of the tagging features of the web browser. My only complaint is that ticket links don’t auto open the app. Still a great app.

Honestly the ticket program is good but being in IT and changing phones or going through different computers getting back into your account is near impossible. You can’t get in without being signed in your account. When I ask for assistance to get a code or access you don’t hear back for several days if not over a week and with silly responses like “You have back up codes. Use those.” If I had them I would so there is a response back with another several days without a response. I haven’t been in my system for about 6 days now and with the worst customer service available I can’t see myself using them moving forward. After I’m done with them I will move to another ticket method for our company.