美餐商家版

Booking.com is very very unhelpful in assisting their customers. I need to change my hotel booking date and they’re providing no help. Next time I’ll book directly with the hotel because the hotel is cheaper if booked directly and you get better help when you need it. Please don’t use them, you’ll be disappointed!!!

Nothing is solved, they don’t know anything about customer service. Just lying and provide misleading information until I paid a three day fee for nothing.

I love this site simple and easy

They have the the worse costumer service ever.it’s a big scamer app ever.

Have used the app and Booking many times before. I booked a room through the app that was never confirmed with the property. Had to find a new place to stay same night. Tried to contact customer service three times. They have yet to respond. Would not recommend.

I used to use this app for everything. But it’s just too untrustworthy now. 3 trips in a row now there was an error where I lost all of my money. 1. Rented a hotel in Florence Italy, got there, the AC was literally broken. It was as hot as an oven. Hotel said I had to go through booking for a refund. Booking refused. Lost $180. 2. Rented a car in Nashville. Got there. They wouldn’t give me the car because my dual debit/credit card wasn’t seen as a “credit” card. Said they couldn’t refund. Had to go through booking app. Booking refused. Lost $480. 3. Took a risk again, booked a hotel in Cairo Egypt. I did not select two rooms but I didn’t check at checkout and I bought two rooms instead of one. Hotel said there’s nothing they can do. Have to go through booking app. Booking refused a refund. Like 150 euros. It’s just not worth the uncertainty. Gonna be booking with folks directly from now on.

Please don’t stay here. It’s not worth the price for the stay and the smell you have to endure.

Nota ZERO

I used Booking. Com for hotels and flights. Their website has so much to offer and prices are so affordable compared to others. The website is easy to use, fast and safe.

I booked hotels for a trip through booking.com so I figured I’d download the app ahead of time to manage my trip more easily. This app is essentially useless once you’ve booked something. The messages don’t work. You can’t sent or view messages at all. I only know I’ve gotten any because I’ve gotten emails, but I can’t reply to them that way. Some of the hotels don’t accept payment through booking.com and require it directly. This is one of the things I was messaged about from a hotel. I almost lost my reservation because this app doesn’t allow you to communicate effectively. I’m never booking travel this way again.