MasterClass: Become More You

I must say it’s disheartening to have such an amazing content and such a poor app that hosts it. I would expect with a subscription worth of 250 EUR you should be able to access the content and enjoy the experience of being a subscriber and not having to go through hoops to be able to watch the content or track your progress.

I subscribed briefly in 2022, cancelled via their customer service and am STILL being billed yearly without any notice. Never received a single email to inform me about a subscription renewal, when I spoke to CS years ago they assured me te account had been cancelled and a refund on its way. I only got refunded 30€ and in 2024 they billed me again without any notice. The only way I have gotten them to stop is to raise this with PayPal and follow up intensely. They refuse to refund the two illegal payments they took, it’s wild.

This is so bad. I tried to chromecast 2 courses. But I’m only managed to follow the first 5 minutes. I have an iPhone 15 pro and a broadband internet connection. Every other app is working fine (Netflix, Disney etc). So I cancelled my subscription.

I got Masterclass as a present last year but did not use it as much as I thought I would so after one year it’s ok for me but without any notice they are prolonging my membership and it’s impossible to find a way to unsubscribe. The helpcenter does not give you the right place to be, in fact, the page the referr to does not exist in my account settings. I wanted to quit on the same day as I started last year so not even during my New membership but it seems impossible. Really unsatisfied with the help I’m not getting.

I followed a link from instagram with a discount but was billed the full amount. After contacting them 3 times with no response or almost a week later, I filed a problem with the payment through PayPal. Got the money back but will not subscribe again.

App crashed and struggles to keep streaming on Google Chrome smooth.

Chromecast stops working after 15 mins. TV freezes and needs to reboot. Progress is also lost.

I feel like I have the best mentors in the world and short but effective masterclasses. I feel motivated, elevated, and if I need more info on specific skill - I find it somewhere else. App is rusty though, you can do better guys! It’s hard to navigate between classes, can’t schedule them, see my progress. But I forgive it as the content is outstanding. Some instructors are worse than others due as they just talk not really lead or teach or mentor, but oh well…it’s alright. Majority are brilliant.

Many restarts needed when combining app with Chromecast.

Streaming is impossible. Very bad service. Cancelled my subscription and used the 30-day refund option. Had high expectations but huge disappointment..