United Airlines

Love United. Take you back home with yours loving family Thank you for the great memories!

Errors out with no explanation — dark patterns to push saved credit card. Terrible app reflects what must be a terrible company culture.

I spent an hour trying to check in and pay for a bag- changed browsers and still no luck- less than 5 minutes using the App- wow!!

Keeps asking me to pay when I am a United Club member.

I really like the features and design of the app. Unfortunately it’s really unstable, particularly while traveling. It gets stuck frequently. The only way I can get get it unstuck is to restart my phone. Even then I have to delete the app and reinstall it after every trip. Super frustrating.

Great communication with United from purchase to departure. Daily reminders of what to expect and do to travel with ease.

I don’t want to have credit card on file but it won’t let me check in unless i add it

I don’t understand why this app is so highly rated: the check-in process via the app takes much longer than it should, making certain steps harder than the online process or other airlines. First point: for international flights, the passport has to be scanned (which takes forever for the app to read and verify) and there’s no option to manually enter passport information, which would be the much quicker option if the scan takes a long time. Also, I’ve experienced a glitch where I’m already logged onto my MileagePlus account on the app but my account isn’t automatically added to the flight I’m checking in for (even though I clearly put all my same contact information into the check-in information which is the same as my account information), which makes me think is a way to keep people from getting the points they should on the flights they take. Lastly, I checked in a bag with Apple Pay and I was then told to put in my credit card information in case I was to check another bag at the airport. There was no “skip this step” option. I have zero intention to check in bags later, and the point of Apple Pay is not only to make check out easier, but also to keep my credit card information in one place on my Apple account rather than have to continuously save it across multiple platforms and sites. I dislike the fact I had to put in my credit card information anyway since it shows an uncalled for need to have access to my credit card information. Overall, I also find the app to be slow and glitchy, and no it’s not my internet connection because this has happened across multiple WiFi connections. I hope these issues are addressed in the future since there are other good features in the app like live plane updates.

Utter garbage.

This was the best app my kids could ever download on a plane. I was shocked. They were so much into this game and onto on it and they passed out in hours. It was a 10 hour out on the third hour only. And we were in. From the back and they usually take 10 hours to fall asleep naturally this was the best app ever I everybody who has kids this age. Take this into consideration when you choose this airline, please.