Viator: Top Travel Experiences

It's a complete deception…We bought a tour with an interpreter, as a result, we arrived earlier at the appointed place-no one came.They do not respond to messages, sometimes they stupidly write (probably a robot) that the ticket has been sent, but they showed the sent pieces of paper to many of the Louvre staff and they all said that it was not a ticket…I asked for a refund at least, which no one has even answered for a couple of hours.So I strongly advise against downloading even this application at all.The ticket was sold for about 80€ for two (and like for an hour or 1.5 hours), in fact, it was bought at the Louvre ticket office for 44 € for two with access to all halls and no time limit.

Just thieves. They wrote off money for an excursion, but there was no excursion itself. Don't use

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Easy to buy the part of the future! :)

Cancellation rate is very high, they cancelled my booking four time, review are false and they delete bad reviews.

Nice experience .Hassel free booking

This app is such a scam. They rip you off your money. There is a huge difference in the pricing if you. I am making a post abt this scam in all pages.

I had my first experience with Viator. Booked tickets for Eiffel through them. Firstly, the cost is about 3- 4 times more than direct booking, which I can understand as it’s a demand supply ratio and also included their commission and fees. We booked Eiffel summit (top) request, for which the cost of 4 tickets was 247 odd euros. When we reached to the pick up point, we were made to stand in queue after queue and the only difference was that the guide bought the tickets instead of us, while we waited in the queue. They then informed that summit tickets are not available and you can go only up to second floor. The actual ticket cost was 18.80 euros per ticket and they said as you are not being allowed to summit 10 euro per person will be refunded. Still the actual cost works out to 51 euros per person, whereas the ticket cost was 18.90 euros. My suggestion: simply go the counter yourself and save yourself a lot of money instead of Viator because with them also it’s the same process just that you will simply have a guide ( which you don’t need if you can manage basic travel)

Keep moving and keep improving

Booked an experience through them in Aug 2023. The tour guys didn’t give us the complete details due to which we missed out on a lot of things. I had raised this issue with the customer service team and they didn’t do anything about it. So, once you make the payment, there’s no liability for them. Not a good experience :(