Emirates NBD

New app is not working well

Always technical errors showing Sad that this is the quality of the app of one of the most important banks in the UAE

The app asks me to update Smart Pass but after completing the process it says the app is not available because of some technical issue. And the app does not allow me to do anything without smart pass. And not assistance available to help.

Thanks great app

Excellent banking app, allowing you to do anything you need.

Excellent app, user-friendly, easy, fast, accessible!

ابشع شي شي انو تحاول تكون عميل لبنك وهالبنك يطلع روحك لتفتح حساب. من افشل التجارب مع خدمة العملاء. لو في تقيم اقل كنت ما قصرت فيكم يا ريت لو تهتمو بتوظيف العرب. اكثر اذا كنتو مهتمين بعملاء اكثر اكانت تجربة اكثر من سيئة

Worst call centre ever

A friend of mine got defrauded of all his money AND of the full balance of his credit card (i.e. money he didn’t own) through a “cash on card” transaction. All that through what seemed to be a genuine phone call from an Emirates NBD employee (claiming to call for a KYC update). The old version of the app wasn’t safe (in fact it was then upgraded with different warnings showing up when you try to transfer money). More worrying was ENBD’ s position that the full responsibility of the loss be born by my friend whereas ENBD should have a duty to protect its customers especially after a string of similar cases…. Very disappointing and worrying…

I experienced a fraudulent activity due to compromised security, ENBD’s bank sms channel sent out a link and OTP’s that were the same, thrice at that, and after a couple of days someone used my card somewhere. They want me to pay the 8k+ amount that was charged to my card from China and Kenya few mins after the other. How is this fair? Worst bank security ever!