4.55 out of 5
3,503 ratings in Australia
Beware - if you subbecribe and wont be smart about it to cancel automatic renewal immediately, consider yourself fooled as with their “no refunds policy for automatic renewals” you will be charged even if you havent used the app for months and there is nothing you can do about it.
Tried to sign up to the app but it refused to register a weight over 150kg/300lbs, and I searched for a contact to ask if this is an error or not, but keep getting sent to help centre website without a way to contact anyone. Not very supportive to those trying to contact them and VERY unsupportive of overweight people trying to lose weight, when they won’t even let them sign up.
I wouldn’t bother downloading this app unless you’re willing to sign up for their subscription. The app appears to be useless to free users with all features locked behind a paywall. Clearly the long questionnaire during the sign up has been developed to incentivise signups. But it should be clearly stated to users that all features are locked before giving their details!
Like most people who were u happy about the auto renewal subscription I was a victim too and didn’t realize that my bank was charged a fee for the new subscription which I forgot to cancel and there was not reminder email sent to prepare me. I wrote to their customer support and explained my current situation. I’m in between jobs and in the housing crisis in Melbourne. It is terrible here. Even dollar counts because of the cost of everything going up. Lara replied promptly and assured me that they issued me a refund. I am just thankful to the team who showed me compassion and kindness which is lacking in todays world where Every company looks to extort money out of you. I still plan to purchase on the app but only once I’m able to afford it. Thank you! Thank you! Thank you!
I enjoy that you can personalise most things your workouts. It would be good if you could select between a female or male coach or if prerecorded videos of the coaches were more culturally appropriate. I find it difficult to recommend this app to friends and family for this reason because they would feel uncomfortable. Inclusivity when you’re paying so much is not too much to ask :) I also find that it’s difficult to contact support because you’re then referred to the chat bot instead talking to a person.
I found this app to be perfect for my needs. I am time poor and don’t have a lot of equipment. The straightforward daily workouts of warm ups, sessions, and warm downs, with videos included has totally changed how my body feels in just three weeks. I would love love love if you would add sand bags to the equipment section please!
Be careful joining this app. The workouts are highly repetitive and monotonous. Easy to get bored quickly. The coach didn’t add any value for me. I stopped using it 6 months ago and checked that i was no longer subscribed. But unbeknownst to me their subscription cancellations are buried in their website rather in the app or via Apple subscriptions. So it’s easy to be unaware you’re still signed up. They recently charged me another $149.99 for an ongoing subscription when I don’t use the app and have no intention of doing so. When I explained this to Freeletics they flat out refused a refund. They really don’t care and it seems this is how they operate. My opinion of them is now even worse than the product itself. Extremely dissatisfied and disappointed. Avoid.
The app is ok, quite repetitive though. I signed up for a 1 year subscription, stopped using it after 2 months. 10 months later it auto renewed my membership. I emailed customer support asking for a refund and they declined unlike any other company who actually cares about their customers. Be careful what you sign up for.
Love the app, but really disappointed given the price for subscription that theirs no Apple Watch app... Really takes away from the experience
The description and detail says that you get your own personal coach online when you sign up to this. That’s not true at all! The app just gives some generic exercise plans that are not personalised at all. Worst part… they will refuse to give you your money back for false advertising. SCAM!
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Top Grossing
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5
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Top Grossing
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5
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Top Grossing
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7
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Top Grossing
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8
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Top Grossing
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9
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6
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3
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