Iberia

The app does the job eventually, but it is dreadfully over-engineered. The password requirements and renewal are cumbersome and the whole thing needs simplifying massively.

The app is getting better but is still slow, clunky, clumsy and not efficient

I am flying with Iberia again and I try to use the app to check in. It does not recognise my log in details. I have been clicking on the link to reset the password for a few days and I keep receiving a message to “try again later”. Basically I cannot use it. Why so many issues? Please fix them. IT was impossible to add luggage before checking in. Basically I tried to modify my booking and to add a 23kg bag and neither the app nor the website let me do it. I had to call BA (through which I had purchased the ticket) via a pay line (17p/min): really? Anyway, I was told I had to do it at the airport. Then I decide to check myself in and (surprise surprise) only now I was given the option to add luggage. Why after check in and not via the “modify my booking” before checking in? One more possible improvement: after check in, the app doesn’t show your details beforehand (eg the seat you have been allocated) hence doesn’t give you the chance to change it. Just as an example: If I knew I’d got a row 35 I would have changed my seat before being fully checked in. Learn from your low cost friends at Vueling.... So please guys, put yourself in the shoes of the consumer and keep improving. It’s a good app, not excellent. Thanks

Please make this easy for us.

Raised issue with customer service; referred to tech dept. Rather than simply resetting my password and sending a link, they demanded proof of identity. All too much hassle.

Both BA and Iberia encourage the use of their respective app, but the app has very little functionality, requiring use of the website to choose seats, meals etc. The app seems to be a waste of time

I fly with Iberia regularly and unfortunately have to use this app far more than I would like to. The app is very slow to open, and opening new pages seems to take forever too. Most of the times I book a flight, I progress all the way to the confirm payment page, only to receive a server error and have to start the process all over. Flights I have booked and confirmed are seldom shown in the “My Trips” area, meaning I have to constantly add my name and booking number into the search every time I want to check details or make an amendment/addition. Customer service is more miss than hit with the chatbot being either completely useless or putting you in an endless cycle of questions and then replying “agent unavailable, try later”. And if you call them physically, most of the time you are referred back to the app. Just recently my wife and upgraded a flight booked next year to business class with our Avios points. My wife (a lower tier Classica member) was offered the upgrade on both legs of the journey while I (Oro+ member) was only upgraded on the return leg, and after contacting customer service was politely told “You need to wait until you are offered the upgrade before your flight”. For a national carrier, the app and general customer service is embarrassingly poor, causing me to book flights with other carriers more than once. I wish their actual website was better but it appears to have been constructed with the same lack of care and interest as the app.

Password reset doesn’t work, won’t let me download boarding pass. Tragic

When things don’t work ( only one boarding card would download and not two as required). Iberia are a nightmare to get through to and to communicate with. Terrible customer service from a third-rate company

I paid priority, large seat for me and my son… they put us in British airways without telling us and I had already paid my seats for nothing… no priority as well! I paid again the seats. They did not have large seats. My son is 1,90 tall in a small place. It was a horrible experience with Iberia. And no money back at all!