Deliveroo: Food & Shopping

When I try to search restaurants with keywords, the screen always come across hang up. I cannot do anything but restart the app. Please rectify the issue asap.

The delivery person always works several houses, so the meal is well past its prime at the time of delivery.

Although I was offered 1£10 off voucher for my first order, it did not accepted at payment. I spend more than £40. App itself is easy to use.

Misleading always about delivery times they tease you with before they take the order, tine gets adjusted outwards as soon as they have your money, and then constant delivery time drift as you wait. No ability to call them, they deflect you to the restaurant, who in my experience are not at fault, rather it’s the Deliveroo driver logistics that are the problem. Good luck in trying to claim a refund. There is no way to get a grip on them, to explain what happened. Government based Consumer protection doesn’t effectively exit anymore. All you can do is leave a review like this. But the executives who allow this to happen should be held responsible, financially. It’s fraudulent in my view, I’m deleting the app, and stocking my fridge.

Cannot scroll to the top of the page in iPhone SE.

After waiting for a long time, the food I ordered was not there. I don't know if it was a mistake on the part of the store or the delivery person, but even if I wanted to contact the company, there is no phone number listed, so I had to go through the refund procedure for the undelivered items myself on the app. If you reorder food that you did not receive, you will naturally be charged an additional shipping fee. Of course, even if the food you ordered did not arrive, you will only be refunded. This company is not at all prepared to deal with proble

Estimated delivery time was seven times extended. Since the app chat function didn’t work, and cancel also cannot be accepted, I telephoned the restaurant, and found that the food is ready but for almost an hour riders has not been found…. My elementary school daughter was really hungry, and I had business flight early tomorrow morning. Finally, the Fatburger restaurant staff tried to deliver it, and Grab driver came after 110 min without 2 milkshakes… Salad sauce was also missing, but we began to eat around 22:10. I won’t use this service anymore.

Not have enough rider, always be late. Better suggest other apps like Foodpanda

My experience is worst ever with this unrespected treatment of service to their customers About to be done and ready for delivery, sudden cancellation of order without informing any reason for that, and that’s it. Delivery service is supposed to assure the fact that they deliver what was ordered as bare minimum but this app even doesn’t fulfill such minimum service in delivery industry I don’t have any word to protect this service but only disappointment and anger!!!

The delivery never arrived when the app showed the meal is delivered. I started live chat to make complaints. First live chat just stopped after I send them the details. Second support told me to wait for the redelivery, when my point was I wanted to rate the rider who never appeared. I made my point but the service person ended the chat. This was the first delivery after joining delivery plus. I strongly recommend not joining this subscription service or quit using Deliveroo at all.