MakeMyTrip Flight, Hotel, Bus

Your employee Omkar Rajbhar first asked 18585INR for the date change which I paid for. Then after an hour he aksed for another 7000INR which was unprofessional as this information should have been provided in first go only but I paid this amount as well and he confirmed me over the call that within 5-6 hours I will receive my new reissued e-ticket. After giving confirmation over the call about receiving my date change e ticket, Omkar then mailed me informing that 14190INR will be charged extra. This is a case of high incompetence. If he would have informed me in the first go only that total of 39775INR will be the charge for the date change, I would have not proceeded further with payment and my 10th july ticket woukd have not been canceled. On top of that when I told Omkar that I want to speak with your senior, he connected to Paras Arora on 6th june 2024. He was of no help as he kept on delaying my case for 9 days, due to which I told Paras that I want to speak to his senior. Then he connected me to Mr. Mohhamad Shoib on 15th june and over the call Mr. Shoib told me that makemytrip is liable and by 17th june eod I will receive my confirmed ticket for 10th of july from Sydeny to New Delhi. I did not receive any ticket or call on 17th june from makemytrip’s end. On 18th june I called again and your team connected me to Mr. Diljeet Singh and not Mr. Mohammad Shoib, I told him to ask Paras Arora about my complaint, after consulting with Paras he spoke to me and tried to confuse me about my complaint that you have agreed on the cancelation of your ticket. To this I said yes which was only due to incompetency of your employee Omkar Rajgbhar if he would have not misinformed me about the charges, I would have never agreed for the date change. After 24hrs that is on 19th june Mr. Diljeet Singh called and twisted my entire complaint again and said he will not re-issue my 10th july ticket.

Good service my plan is change

Very comfortable

In terms of my travels this is the best thing I discovered Beats every price compared to all other apps Always felt like got a value Very recommended

To be honest I won’t give even a single star to MMT, as their services and commitment is worse. They cancelled my ticket and claiming that I requested to cancel while i have proof and as they said to do fully refund of AED 418 and when refund process initiated their showing AED 75. Oh man be logical at least 🤦‍♂️🤷‍♂️

Canceled within 1 hour had to pay 375 but still could do it

Everything was good

Sometimes their app would lag so much that even after booking a hotel by doing advance payment. It doesn't show up in the bookings. I booked a hotel named diachi in Dehradun and it was prepaid but i was denied access then i had to book another room on the same date. Lost money on room. Then next day i booked a bus trip from Chandigarh to delhi and the bus guy left earlier than the time without even giving me a call, lost another 700rs there. I hope no body goes through this harrassment ever in their lifespan

Tried changing airport pick up because of delay, impossible. Failed again and again. Ended up paying 1000s extra for incorrect ride, support doesn’t work. Stay away from this app unless you have an India sim. Does not work for foreigners

MakeMyTrip used to be a nice service and I enjoyed using its portal. Over recent times the customer support is the worst I have ever seen. I am sad to see how difficult it is to get an easy problem resolved. I have lost faith in MMT.