Vestiaire Collective

Le site est incapable d’authentifier un article même en ayant la facture et l’e-mail de confirmation de la marque et demande de payer pour que je le récupère. Manque de professionnalisme et font perdre du temps je déconseille fortement contenu que l’app prend un énorme pourcentage sur la vente qui n’est pas justifiée. :/

Die App ist gut, man findet auch tolle Sachen! Was sehr sehr schade ist, ist, dass man das Überprüfen der Ware nicht weglassen kann. Für teure Waren macht die Überprüfung natürlich Sinn, aber für billigere einfach gar nicht. Man zahlt für die Überprüfung und den zweifachen Versand dann eif fast gleichviel wie das Produkt kostet. Was einfach komplett unnötig ist. Ich wünsche mir das man als Käufer entscheiden kann, ob man sein frisch gekauftes Produkt überprüfen lassen will oder nicht.

Habe eine Casio bestellt, diese war aber eine billige Kopie.

I bought a very expensive 520 fr/eur Saint Laurent altered suit, which was supposed to be size 46, instead I got a clear size 44. I can NOT fit in this suit in any way possible. When I asked to return the suit, Vestiare didn’t even take into consideration my request, bearing in mind the value of the item. This is HOW Vestiere is treating their customers? Absolutely unbelievable. I would have never expected such poor customer service! Especially, as I paid over 500 francs (600 usd) for this item, which did NOT fit me at all & I could NOT even return it. Unbelievable. I will NEVER buy from Vestiere again. And do not recommend to others either.

Plus jamais je n'acheterais un article ici. Si l'article ne correspond pas à la description, ils feront tout pour éviter que vous renvoyez l'article. Ils n'ont pas d'adresse de contact à part le chat et là non plus ils ne répondent pas.

Dear VC, I sold my item on 24. of July, but till now I did not get my money. Your Customer support isn’t helpful, so I have to escalate it here just to get your attention. I contacted my bank and they confirmed that there is no credit from VC during July - August. I never experienced the situation like this with you. This is absolutely not acceptable! Please take an action. Regards, Tatiana

I have an account with you for some time now and I have purchased a few times, I recently purchased a product and 10 minutes later I could no longer access my account. It asked me to enter the password again, when I put the password it said it was wrong. I then asked to reset the password, then he said that my email was disabled. I sent a message to customer service reporting all this, I only received a response saying that they investigated my complaint and that fraudulent use was identified and that my account had been canceled… what do you mean?! what happened?! what fraudulent use?! I need more answers, after all I know I didn't do anything but buy! Did the seller do something wrong? Was my card cloned in your app?! I really need to know what's going on and I need to talk to someone who can solve it and not just give me bizarre and empty answers with no basis or justification.

Vestiaire already for 3 months is not transferring me the money - 1500 euro - for the sold item, asking to download my bank statement to prove the residence !!!!!! Without any notice before the sale that they can ask for such a thing . I sent to customer service 2 emails but no one answered me. Vestiaire is becoming a scam.

I got a cheap copy and WAS NOT REFUNDED!! I bought “rayban” sunglasses on vc, I was charged 20 Chf for authentication fees without asking if I wanted it . But at this point I thought what the hell at least I can be sure it’s a genuine item . I was also charged 10 chf on top of the shipping fees for “Import duties” which was not correctly handled and I needed to pay the import fees myself for the Swisspost . By that time the price was over 100 chf which is around the PRICE OF A NEW pair of glasses! When I opened the box , I could tell in two seconds that I got a CHEAP COPY!! When I sent it back I was told that they authenticated it again and the item is meeting their standards 🤣 which is ridiculous given that the “model” and the color that the item had doesn’t even exist in the manufacturers offer 🤣

As a seller you lose so much commission to them and they don’t do anything. You can be happy to receive a response within 2 weeks