Vestiaire Collective

Great to have good experience my one not so ….. they lost my parcel and no one cares . Still no refund . How should I rate ??? No any support! If everything is ok it works but if something goes wrong there no any response. Just fraud !!!

I bought a Chanel pullover more than a month ago. And a Loewe cardigan a month ago. Both did not arrive. Refund request was rejected as it state that d delivery is updated. Both delivery is daily updated but the status has been the same for a month. Clearly the items have gone missing and they refuse to refund. Other platforms don’t have such issues. I would not recommend this to my family and friends with this service I am getting.

Seller commission charges higher and higher, also charge buyer commission, do nothing earn 30%+ Commission, will stop selling and buying from your app

The customer service is very very very damn slow to reply and update. Once u buy the items but can not cancel it until I buy then I trust that. Bought the bag but lost my parcel,contact customer service but only have online group chat even send the email also nobody reply. All the customer service don’t want to help to solve the problem and kick the problem to each other,they didn’t handover the issue for the customer. So I reported to the police regarding that this app is likely scam app and cheat the people’s money.. Won’t recommend and use the app anymore👎👎👎👎👎👎👎👎

Managed to sell some items really quickly. DHL came to pick up from the door step and I got paid within days of delivery. Fuss free!

Once you buy you are not allow to cancel order and seller can’t be reach after sale. Seller selling item that are not selling in brand store. It could be free gift given to seller. I feel cheated to buy such items because is not stated on seller page.

Issues pertaining to the app- 1. Images load very slowly as compared to the web version of the website 2. There are times where the search results going into an endless loop, repeating shown results again and again 3. There a limit as to how many search results are being shown Issues pertaining to the UI/UX- 1. Unable to select multiple categories (e.g. I can’t consecutively select “Woman categories -> Bags -> All Items” and “Man categories -> Bags -> All Items” at the same time 2. Unable to filter categories within Favourites when I have thousands of listings saved under it Issues pertaining to the operations- 1. High authentication cost (US$15/SG$25). It would be dumb of me to pay for almost SG$60 of processing fee (SG$25 authentication fee and SG$27 shipping) just to get a SG$60 T-shirt. There’s a reason why lower priced item (e.g. under US$60/SG$100) are not exactly moving on the website. Good luck in selling your old Alexander Wang or 3.1 Philip Lim ready-to-wear on the platform

Ordered 3 new items on separate occasions and all arrived used and below expectations. Poor QC checks that let these items through resulting in poor customer experience. And basically, didn’t improve despite providing multiple feedback. Definitely not buying anytime soon! Plenty of alternative resale platforms out there to consider!!

As a seller and buyer, this app is definitely a scam. As a buyer, once u let’s say purchase a product and let’s say u don’t like it, there is no place for you to return and u are forced to have the bag or relist it (which is not worth it because over time u have to reduce the pricing of the bag if it does not sell or customers ask for lower price, so a loss on ur end, even if u are relisting the item at the same price). And as a buyer, communications with the seller sometimes are not avaliable and u are not able to tell the seller information or whatever important information you need to know before even buying a luxury bag. As a seller, the first time selling a product was smooth and then the second time they cancelled my sale just because of a simple tag that was missing, but I put it as (never worn) and not as (never worn with tag). So yah they just cancel ur sale like that for a simple reason and not letting do ur sales. And ofc don’t get me started on their commission rates when you have to sell a item ( literally expensive) almost 100$-500$ for each bag. Another literally dangerous thing about this app is that, if u sell a product and customer don’t like it, obviously if u are a private seller, u won’t get ur bag back or money back because their return policy is just relisting the item back on the customer account. So both bag loss and money losss for you if u are a private/individual seller. Conclusion just sell or buy on Carousell or eBay . Safer option really.

I’m a new user, unable to use promo quote even before expiring date. Approach customer service for assistance but got no solutions after 30 mins. Total waste of time.