Loren
Horrible company, terrible service The prime service is a scheme
4.25 out of 5
1,962 ratings in Israel
Horrible company, terrible service The prime service is a scheme
Worst service We have Priam membership. But now we understand that we can’t use it since my wife fling solo. Customer support doesn’t help Mangers aren’t available Really disappointed Not recommended!
All the companies are great when working as expected, but are to be judged when things go not as planned. Airlines canceled the flight, the support (which is mostly a bot in a very buggy application) said that the refund cannot be issued until the airlines sends them the money. Airlines said they already did sent them. More than 7 months passed, no refund yet. Used KIWI.com instead, WOW what a service, and this is said without bias. Ordered a flight, which got cancelled by airlines, received a call from support to my phone, received money less than an hour afterwards. In both services I paid extra for additional top tier protection (cancellations, flexibility, etc…etc..) TLDR; USE KIWI.com instead, super fast support, super fast refunds, service has way less bugs in their product. Enjoy :)
My flight was canceled and I did not receive a word from you. Not when it happened and not during any of the following weeks.
אפליקציה נוחה וקלה לשימוש
After requesting a flight date change, the app DOES NOT show me the details of my request status. Instead, a screen pops up that says to get the app. Website or email does not show this info either, and also direct to the app. If there is only one source for this information to displayed, why is it broken!?
A great app - very user friendly and would highly recommend it to everyone
Nice app.
All were perfect
Worst service ever. Ordered a round-trip. Both flights were canceled by the airline. Got only a refund for one way. They hardly answer the chat or emails, and when they do, they do nothing helpful. I lost hundreds of dollars here.
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Category
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Rank
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Top Free
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10
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Top Free
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14
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Top Free
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18
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Top Free
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29
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Top Free
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31
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