the new card is just ugly

I’m on a black plan, which is supposed to have priority support, and I want to change from a monthly subscription payment to an annual one. They say that first I should downgrade my subscription and then upgrade to an annual Black plan, but in fact when downgrading it’s redirecting to in-app support to initiate a ticket for the support team to evaluate my request and I’m waiting for a response for 5 days now… Really frustrating :(

You databased me as residence USA - as a result I cannot use the app! Cannot change my phone, cannot do anything. Please respond!

It has been terrible dealing with Curve customer service. They clearly just don’t care about their free tier users. I was never notified that Curve started implementing international usage fees. I’m fine with these fees - I just won’t use my card abroad. But isn't it illegal to make that change and not notify your users? I only noticed after I made a large payment and the cost did not match what I thought I saw on the receipt. Customer service also ignores my emails.

I decided to download the app because I’m told my upcoming Ring One will work with Curve, only to find you can’t sign up right now…not one place explains what the situation is, just that they want my email to let me know when the US comeback tour has begun. Like what does this even mean? Are you currently not usable in the US due to legal issues, or your network can’t handle any additional people right now?! Information is key in todays world…share it!

Worst app and customer service I’ve ever seen. No phone number. Only email support. Never opened a curve credit card but ended up getting on after registering on app. Contacted support to close the credit card. Email support took over a month to cancel the card but the credit history on Equifax was showing a missed payment for 5 months. They claim that a charge to my card was routed to curve credit card on the same day the account was closed and accrued interest for 6 months. Nobody contacted me via email or postal mail asking to pay this off. I found it on my credit report when a lender denied my loan citing a missed payment for 6 months. If I didn’t contact them, I’d be dead and they’d be charging interest for 100 years without contacting the customer. They’re Scammers. Beware.

I’ve sent few questions to Customer Support chat more than a week ago and got 0 response from Curve team. I can’t rely on a financial service works like that.

It loads then it says failed to retrieve GBIT card switch options

Bait and switch tactics are definitely apparent here. Do not download to get scammed.

10/2/23: Closed my account. Their support is extremely poor and you’re lucky to get a timely reply. Not worth the hassle. /////// Idea is great, and when it works it is great, but the app is constantly having issues. I’ve had many a charge declined from Curve - I’ve confirmed it’s Curve’s issues, not with my bank. Support appears to be outsourced, uneducated about the product, and slow to reply. I respect this is a beta product but the beta products I’ve had were a lot more polished and I wasn’t having to contact support every week.