Freshdesk - Reviews, Revenue and Downloads - Apple App Store

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

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Screenshots

User Rating

4.54 out of 5

664 ratings in United Kingdom

5 star

508

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1 star

Ratings History

Reviews

Trying to unsubscribe and can’t

I’m trying to unsubscribe for the last 10 days and it is impossible to do. They keep on taking money and there is no one to speak with. We have opened several tickets with their support and no one gets back to you.

Web and mail links should open app in relevant section & item

1. From an email about a forum message, the link went to the browser it should go to the app. 2. From the browser the link saying Open in Freshdesk went to the apps utility to open the app ok but didn't open it at the item in question. The link ought to take me to the app itself - and the right part of the app. 3. Today's email was about a forum message, but the link from there to the app went to the ticket section 4. I couldn't find any way from where it sent me to the forum.

Fabulous companion app

Love it. Well executed and easy to use.

Poor design and usability

The charity I volunteer with uses this to manage support tickets, so I have little choice but to use it. Unfortunately it’s a poor app, difficult to use with features buried away behind unclear interactions. Also, the fact that their website isn’t responsive or even a mobile website in this day and age is frankly ridiculous. I’d rather not have to install the app at all but if you force me to at least make sure it’s comparable.

Can not read text on Mobile device

Still after many years of complaining, the developer have done, absolutely nothing about making the text readable on an iPhone. It's almost impossible to read the text far too small, almost illegible. I have no idea why it takes me so long to fix such a simple thing. Terrible support

Why

Why have you change how to edit a ticket.. now states access denied, not happy

Great app but could use some minor improvements

This is a really great app. I think there are a few functionality enhancements which would really help: 1. Add the “summary field”, available on the web interface, into the app. It’s useful to have agent data visible on the top and is the thing we miss most in the app. 2. Add the option not to collapse the conversation by default, and when expanded to expand in full rather than collapsing each reply. 3. Add the ability to “select all” on the tickets list page. Currently we have to check the boxes one by one. 4. Show counts in the view list menu. This already displays in the title while looking at a view, but it would be good to have it in the side menu too. 5. Allow custom fields to be displayed in the ticket view. 6. Consider enhancing the iPad version to show tickets on the left in a pane view.

Very good but limitations

Very good app and does the simple things but struggles with the Admin side of things. Great as a support to the main website though.

Bug issues

Every time i use the mobile app it force closes when i go to create a new ticket! This bug really needs to be addressed as i can sometimes spend 20 minutes trying to simply create a new ticket when i could be doing other things in the time spent doing this!!

Not good

Old school, dated and broken and no effort made to fix the glitch. It won’t let me set a start time or end time for my notifications - just glitches and when i set my start time it sets it as the end time and vice versa so it just doesn’t get right if that makes sense. Sent a video showing this to customer service and they were extremely unhelpful and did nothing to fix. Tried deleting, reinstalling and restarting phone.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Denmark Business	171
Top Free	Greece Business	300
Top Free	Philippines Business	313
Top Free	Sweden Business	411
Top Free	Argentina Business	439

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