NZeTA

Like bro I tried so many way to scan my freaking passport and still not working ???? And it said it’s too dark even though 🙄I turned on all the light in my house . Seriously this app needs to be removed and recreated.

Having read the reviews, I was slightly concerned about using the app for me and my wife’s application. The app worked well, passport details were uploaded easily using the camera, the photograph of our faces was straightforward, with simple instructions on the screen, if the camera was held too low/high/far away. Each applications took no more than 5 minutes to complete. Even allowing for thorough checking. Well done.

Slow, ponderous, try taking a photo when requested. Then retrieve your phone from wherever you threw it in rage. NZ Government- you must do better than this.

Tried multiple times to apply, however when it came to take a photo it proved impossible both on my phone and iPad. In the end I applied online (at extra cost) and was successful. If one was being cynical, one could assume this is deliberate!

Cannot get photo - iPad Pro. Won’t capture. Glasses on, off, good light, plain background. The Australian ETA app permits another person to take the photo using the rear camera, but this is locked to the selfie/front camera. Forced to do on web and pay fee. Suggest award contract to different app developer - 1.8/5 says it all really.

We didn’t realise we had to apply for our son (we are NZ passport holder) who is a U.K. passport holder. Applied via the app at the airport and then after 40 minutes decided to ask the airport check in staff if they had received it. The airline had. 40 minutes after going through security the app still says pending. Obviously we should have done it earlier but the fact the app doesn't update at the same time I would always check with the airline.

Can’t get past the second screen, a photo is supposed to automatically take when you’re correctly positioned- unfortunately it doesn’t. And no opportunity to load a library photo A waste of time currently - use the website instead

I read a lot of bad reviews about this app but decided to give it a go. I made an application for my wife & I and everything was issued within the day. Super easy & very efficient! Would recommend.

This is the worst app I have ever used. It simply does not work. Passport scanning is fine but taking photo is impossible. It simply cannot be satisfied. I tried every setting and lighting but it won’t take it as it always finds shadows. Impossible to upload a photo to the app. I just hope the rest of our experience of NZ is better but this is a very poor start to the travel experience.

Read the terrible reviews but thought that these must be out of date - they aren’t -as of Nov 23 this is still a very poor piece of software -its an embarrassment for NZ. Complete rubbish. Just use the excellent online system, quick and easy from a PC /laptop -just make sure you have a suitable passport photo loaded if you want rapid progress. It took 2mins to get issued - email confirmation of application 17.15hrs, email confirmation of issue 17.17hrs!!! Forget the App.