Disappointing elite member service
As a elite member of Miles&Smiles program i feel disappointed with TK service. I used my miles for business class upgrade, service was confirmed. Due to flight time change on airline behalf (30 min only) which i accepted, i was informed that upgrade was lost, Despite TK have available tickets in business class for my flight. Moreover, I spent 80 Eur for call center trying to get info why it happened. After being loyal for several years, i feel simply not valued by this airline. I will not recommend TK anymore.