WHOOP Performance Optimization

It was pretty cool for the few weeks I could use it but then I was unable to use it for months (health reasons) and it was not possible to pause or cancel my subscription at all, and forced to pay whilst unable to work absolutely screwing with my credit score.

Tried to work through multiple paths to avoid an annual renewal and finally had to freeze my credit card as last attempt to avoid it. This is a disgusting way to ensnare a customer. User beware.

Fantastic. I have an issue with energy due to Epstein Barr. I have had a difficult time trying to keep my body in balance. I have a tendency to push too hard when I work out which is not smart for me. Whoop helps me track it so well that I really can stay more stable and manage my energy. I am thankful. I am a 61 year old woman and find the data to be a motivating factor in making smarter choices for my health. I have started sharing this with my clients and am getting great feedback.

Been a loyal customer for over 3 years now. Have loved the product with the occasional issue here and there. But since the last update around the beginning of December, I believe, I have had nothing but problems. My band is always losing connection, constantly running behind on my syncing and the heart rate is all screwed up and inaccurate now. Not to mention, the battery is also not holding a charge like it used to. Not sure what they did but this is horrible. I have tried everything according to their support articles which I’m now realizing aren’t much help. They better get these issues fixed asap or they’ll be losing countless customers from the looks of it. Bummer cause it was such a great product.

WHOOP collects good data, but there is no support. My WHOOP just quit working one day and collecting data. And there was no way to return it. The little support on the app is totally designed to discourage you from asking Support questions. And there’s no directions on how to return a defective device. The hardware also feels extremely cheaply made.

I’m like 4-5 months into using my whoop. It requires a bit of patience, beyond the free trial really. Once you get 2 or 3 months of data then I felt like it really got a good sense for me. It’s gotten to a point where I’m genuinely able to feel the difference between a green and a yellow recover. The only issue I had was the journal, not being able to update as you go. You fixed it though! Now I can journal we things happen. Now if I could just transfer more data over to apple health, it’d be perfect. Buy a whoop! Seriously, I’m not a robot, buy it. Be healthy

My Whoop stopped working / charging last week. Raised one ticket a day to see if I can get it sorted. No response at all from their membership services team - other than the automated email. It’s as if they don’t exist. Also called their support phone number. Heard some music for 40 minutes before I dropped that all. Complete waste of time. Good product but terrible service model.

The device i have used for years cannot update to ios16. And your software will not let me access all my previous years data. I have since switched to a new device, buy am unable to access any of my previous information.

Yesterday I wanted to see my recovery I didn’t show I thought it was a glitch but today I checked again nothing is showing

Returning the Whoop device within the trial window doesn’t necessarily guarantee that Whoop will not continue charging you for the returned device and membership for the whole of the 12 month minimum. It’s been now 15+ emails back and forth attempting to resolve this issue with their customer support team. The Whoop application and user management infrastructure is designed to be hard to navigate, bitterly difficult to get truly helpful customer service from, and most of all, impossible to end your membership through. It’s a relatively modern service yet it feels like the customer account service management of a gym circa 1985, where closing your membership was as easy and pain free as handing over a kidney of your first born son, Paulie Jr.