Deliveroo: Food & Shopping

Just made a 32 EUR in Barcelona and my order never arrived. The dude in costumer service “Fabrizio” told me that i put a wrong phone number in my profile so they couldn't contact me. They left with my food and didn't return the money, or credit, or food. SCAM! Hernan

I’m starving it’s 1am also says things r shut when they’re open n shows u closed shops 😭😭plssss

Order #4756 Deliveroo is the worst food delivery service I’ve ever used. Orders are constantly delayed, missing items, or even canceled with no explanation. Their customer service is practically useless — it’s impossible to reach anyone who can actually resolve an issue, and you’ll spend ages going in circles with unhelpful responses. They don’t seem to care about customer satisfaction at all. JUST EAT and UBER EATS on the other hand, are leagues ahead in both delivery speed and customer support. I never have these issues with them, and they make sure customers are taken care of. Deliveroo could learn a lot from them, but I doubt they will.

I decided to try Deliveroo. My first order was wrong so I submitted a claim. It immediately rejected it and said they will not offer compensation, literally as soon as I submit the claim. There is no review and they do not provide customer support. Stick to one of the established delivery services like Uber Eats.

It is very accessible for the visually impaired as you can search for items by going to the search box and typing in what you need. I like this app.

Disappointing not to be able to receive first time user promo of £10. Terms and conditions are vague, citing unspecified “geographical restrictions”, and then “an error occurred” in processing the discount, quite willing to take my money for my first ever order. Not impressed and won’t use again.

1 star so this unbelievably obvious feature gets added. Button for active basket. If the app restarts I have to find the shop I was just ordering from instead of clicking a basket to continue my order?? Bizarre this isn’t in an app this mature.

I had an order few days ago, and the driver dropped the drinks only. I contacted them to contact the driver to drop the order (cost more than £40). They refused to contact him, they refused to refund me the money, they told me they will look into the issue and get back to me, and they never!!! I contacted them by phone and nothing again. I’m so frustrated and disappointed. Will never order and I will tell everyone about my experience. Never had that bad experience before. 👎👎👎

Too much spam notifications. Did not ask user if they want to receive them at first place. Then need to manually turn off from setting. Annoyed.

Arrived cold, with half coffee in the cup all spilt