Terrible
Terrible customer service! When you can be ignored significantly! However the only active service is sales department and payment collection! That’s says a lot about the company
4.63 out of 5
248 ratings in Singapore
Terrible customer service! When you can be ignored significantly! However the only active service is sales department and payment collection! That’s says a lot about the company
I signed up for a service a couple of months ago. I want to now cancel the service and called multiple times over the last few days and waited for more than an hour each time, only for the call to be unilaterally canceled by Du, for no apparent reason. I feel extremely cheated and misrepresented by Du. Firstly, there is no option for us to cancel the package via the app. Secondly, I am not able to reach a customer service representative to make the cancellation. The funny thing is that I am able to easily reach a customer service representative if I am interested in adding on subscriptions. Du treats its customers in an unfair manner, which is extremely concerning.
Never received the verifition code for days and even press “Resend”. Please fix it
Chart
|
Category
|
Rank
|
---|---|---|
Top Free
|
|
4
|
Top Free
|
|
51
|
Top Free
|
|
140
|
Top Free
|
|
178
|
Top Free
|
|
179
|