du

The app doesn’t provide any details about my account. Even though I’m fully logged in no information is visible. instead they give you information that a new app is coming and you can chat with an agent,however, the chat bot is completely useless and you will not transfer you to an agent.

I was always ok with the service until it came to the point I moved out and I want to cancel my home internet. Without having any active contract I went to the Du store they helped me to cancel it trough the app. Few month later I got shocked. They kept charging. Even I showed the proof that I paid the final bill they said they haven’t seen anything in the system. Then it happened in January again but this time I recorded everything. „Luckily“ cause few month later the next shock, nothing received from their side they are continuing to charge. Then you become quite a „slave“ of them. Cause even one department said yes it was their fault you still have to called different department on different times. If not - they keep CHANGING YOU. So be aware I lost out if this few thousand AED

Every day I get push notifications about some new mobile plan I should update/subscribe to. AppStore rules state that there needs to be an easily discoverable way to disable those ads via push notifications. I couldn’t find this setting so now I disabled push notifications for the app. Really annoying

Du is saling product which are not or bad working and asking for cancelation fees at all , further phone calls from them more times a day and street dealers everywhere , all our family will transfer soon as possible to other provider

Version current from AppStore Js Error 15

Unable to do anything with the app. It says server error even when you kill it.

Takes so long to open the app. Always crashed!! Popr customer service!!

Shocking service in the store and via management follow ups - never calls back - close complaints with out follow through - just from my experience that’s recorded already

Be ware of the dirty trick Du is doing. I was away on a business trip. Du rep contacted me since my plan was about to expire. He scheduled an attendance / service - I asked to continue with same plan. Service person had convinced my wife to sign for one more contract with higher fees - that i did not ask for. And now - very convenient for Du- 2 accounts to pay for; in single line

all time