du

Every day I am facing problems with my at home internet- it’s TERRIBLE and customer service does nothing to solve the issue!

I had to call 8 times with du in 24 hours about my payment, and every time I processed a payment it went into the wrong account, or towards the wrong payment, which meant I had to constantly pay more and settle bills that were not even due yet. Customer service was useless in helping as well, constantly transferring me to another department without taking any responsibility.

If it even looks like the app is working one day, payments don’t always come through. Sometimes you will receive a Notification on your screen indicating a system error or so, but sometimes you don’t get a message at all and just find out that your account has not been updated with your payment. I have had several card disputes with them now. DU even advised me not to use the app.

Looks bad on Plus models

Only works half of the time

اسواء خدمة شوفتها في حياتي بجد بجد من كل شياء بجد بجد سياء

Worst service ever! If you want really bad experience. No contact Centre or support whatsoever. Poor 5g and when u do have the service is rate limited. On the website they Indicate good for gaming and video which is a total lie

VERY VERY BAD SERVICES, I'm facing connection issue since long and nobody is responding properly. Specifically in UAQ Branch. How they got 4.6 rating out of 5 🤣🤣🤣

Mobile app is just like website and just like the customer service , all don’t work A simple inquiry to replace a home 5G SIM card can take you a century

Takes ages to cancel, when the process starts it’s “wait for a day” until you want to get the early cancellation fee waved because ONE DAY before contract ends. Do not recommend