Wolt Delivery: Food and more

Worst delivery app. Food gets delivered after so much delay and the delivery guys try to cheat you by telling they need extra money for service and when you complaint to customer care they give you some lame reply

Delay time of the delivery is too much high. No compensation as well as support is provided.

Customer service representatives were rude.

If anything goes wrong, you are screwed as the customer service is deplorable. It took them 6 hours to address my concern about a delivery that I did not receive. At the end, the customer support officer called my concern “boring”. Use Foodora instead.

Its clearly mentioned in their guidelines, that for referring friends we get 5€ coupons first two times. I referred two friends, and then forgot about it. One day, Wolt itself gave me those coupons without even me knowing. So, I tried to use them. Guess what? They are saying that I abused a discount code or something. I haven't even opened the app after that referral. Why bring such stupid gimmicks if no one can use them anyways? Or is it a system bug…which makes it even worse🤡

First time experience using the app in Copenhagen and there were several aha moments throughout the flow.

No refund policy. If your order arrived cold and delivery was delayed, they won’t take responsibility. They will blame restaurant and ask to call them, of course no refund will be provided. Moreover, any missing item in your order, you have to prove it and wait for support agent for 1 HOUR!!! If you won’t react on their message within 5 minutes, you will have to start over and explain it again. All that hassle for few bucks and wasted meal. I’m not new user, got 100+ orders with them. It’s always been a problem, they will never solve it. It’s part of their business, to scam people.

Extreme rubbish customer support… I placed an order which I got almost after 1 hour of delay for that i raised a complaint and the system called Marta offered me a credit of 60 dkk. i still was happy that i got compensated for the mistake which wolt did. I tried to order some other day im combination of the credit i got but was unable to use that and after trying for multiple times and it failing again and again, i gave up and started a conversation for that asking why the hell i am not able to place order with that credit. Then after waiting for 3 plus hours, the system naming Marta replied that I have misused vouchers which i dont know when the hell i used any without any explanation and the chat was closed. Guys you need to answer this.

I came to Denmark and ordered food from Wolt. After 50 mins the food was marked delivered and it was never delivered. There is absolutely no way you will be able to get your money back. They don’t have a support number for customers, they don’t respond to chat or emails. I lost 300+ DKK it seems on charity to Wolt.

The customer support is terrible. The app displays a delivery time that is never accurate. When you try to reach customer care, they don’t respond. After waiting for two hours, they cancel your order without any explanation, claiming it’s damaged. It took them two hours to discover the order was damaged? Really? The app and customer care are simply harassing customers.”